Regional Customer Success Manager

Executive Integrity; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

A leading executive recruitment consultancy is looking for a Regional Customer Success Manager in Singapore to oversee a vibrant customer portfolio in the APAC region. The role demands 5+ years of leadership experience, particularly in Customer Success or related fields in enterprise software. You will drive customer adoption of a flagship platform, lead a strong Customer Success team, and engage stakeholders across levels. The company offers a competitive salary, hybrid work environment, childcare vouchers, and opportunities for professional growth.

Benefits

Competitive salary package

Performance bonus

Childcare vouchers

Private healthcare

World-class training

Qualifications

• 5+ years of proven leadership in Customer Success, Professional Services, or Support.
• Experience with enterprise software and service operations management.
• Strong communication and stakeholder engagement.

Responsibilities

• Own an APAC customer portfolio and drive platform adoption.
• Lead Quarterly Business Reviews and roadmap sessions.
• Develop a strong Customer Success team for world-class support.
• Advocate for customer needs and collaborate for growth.
• Manage customer health through data-driven initiatives.

Skills

Leadership in Customer Success

Stakeholder engagement skills

Strong communication

Data analysis

Education

5+ years in Customer Success or related fields

Job description

Job title: Regional Customer Success Manager

Location: Singapore

Who are we recruiting for?

A pioneering, award-winning international software business powering efficiency and safety in maritime operations. With almost four decades of success, this innovative industry leader continues to transform how global shipping companies manage their assets.

What will you be doing?

• Full ownership of a vibrant APAC customer portfolio, delivering assured value and inspiring adoption of a unique flagship fleet management platform
• Leading and facilitating engaging Quarterly Business Reviews, roadmap sessions, and renewal readiness meetings with motivated enterprise clients
• Shaping improved support experiences by managing and developing a strong regional Customer Success team, ensuring world-class standards
• Acting as the creative senior customer advocate for APAC, collaborating cross-functionally to unlock further value and growth for all stakeholders
• Driving brave, proactive customer health management through data, root cause analysis, and focused value realisation initiatives

Are you the ideal candidate?

• Qualified with 5+ years’ proven leadership success in Customer Success, Professional Services, or Support (SaaS, maritime or ERP/EAM strongly preferred)
• Strong background in enterprise software, adoption best practices, and service operations management
• Brave communicator with assured stakeholder engagement skills across all levels
• Demonstrated track record of improved customer retention, outcome ownership, and issue resolution
• Experience in APAC markets, ideally with maritime or asset management software

What’s in it for you?

• Join a successful, determined, and growth-focused culture leading a regional portfolio with global reach
• Work with inspired, motivated, and supportive industry winners and innovators
• Competitive salary package + performance bonus
• True hybrid of professional challenge, creative autonomy, and assured impact
• Vibrant company culture with opportunities for learning, progression, and international exposure
• Childcare vouchers, private healthcare, and world-class training
• Opportunity to shape industry best practice and make a difference in sustainable maritime operations

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty‑stricken communities.