Regional Complex Loss Adjuster

McLarens Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading insurance company in Singapore is seeking a Regional Adjuster to deliver professional claims management services. The role entails managing complex property and engineering claims, requiring over 10 years of relevant experience. The ideal candidate will possess qualifications such as CILA and CII, and demonstrate advanced analytical skills with a strong service orientation. This position offers opportunities in business development and teamwork while ensuring a high standard of service.

Qualifications

• Graduate with over 10 years’ proven experience in handling large/complex property and power losses.
• Proven experience in the Singapore reinsurance market preferred.
• Must be appropriately qualified (CILA and CII).

Responsibilities

• Handle workload of cases from business attracted into McLarens.
• Undertake overseas assignments as necessary.
• Ensure 'Work in Progress' is billed prudently.

Skills

Insurance and loss adjusting technical knowledge and expertise

Strong verbal and written communication and presentation skills in English

IT literacy

Strong diplomacy, negotiation and influencing skills

Strong problem-solving skills and decision-making skills

Strong service orientation and desire to strive for excellence

Integrity and professionalism

Education

CILA and CII qualifications

Job description

The Regional Adjuster is responsible for delivering professional claims management service to clients. The role requires the jobholder to provide loss adjusting expertise, business revenue contribution and teamwork support.

The job holder will be expected to contribute to the business maintenance and growth as well as the supportive team culture in the Department. The focus is on the business, efficiency, profitability, and reputation of the department. This will involve ensuring that nothing short of a professional service is provided to all McLarens clients.

Experience & Qualifications:

• Graduate with over 10 years’ proven experience in handling large/complex property, engineering, power & energy losses, ideally experience in handling BI, CBI and DSU claims.
• Have proven experience of working overseas, preferably in Asia and preferably involving the Singapore reinsurance market.
• Be appropriately qualified (CILA and CII).

Job Description - Duties and Responsibilities

• Handle, to a high standard, your own workload of cases derived from the business attracted into McLarens, whether by your own marketing efforts or those of others.
• Undertake overseas assignments when necessary, including joining any catastrophe response team as directed by the Regional Director - Asia.
• Ensure that 'Work in Progress' is billed out at prudent intervals (as permitted by Insurers), and that 'Account Receivables' are pursued in a prudent timescale and manner. Approval is required from the Regional Director - Asia before any significant escalation of the pursuit of 'Account Receivables' is undertaken.
• Ensure any subordinate Adjusters you oversee or attend to claims-files in accordance with McLarens standard requirements.
• Undertake regular reviews of subordinate Adjusters files and adjusters around the region where necessary, provide assistance and guidance.
• Deal with as appropriate any complaint received from a client and depending upon the seriousness of the complaint and issues involved, inform the Regional Director - Asia, especially if the issues create a potential for exposure to a professional indemnity claim.

Business Development

• Assist the company expand and acquire new claim instructions or nominated accounts, and broaden McLarens reputation with clients/customers.
• The acquisition of new claims should be handled by you or passed to either to another Regional Adjuster or to a local office (ensuring some visibility of the reporting).
• Socialising/Networking with prospective Insurers and Brokers outside regular hours to enhance McLarens brand and services.

Additional Requirements

• Advanced analytical skills and a technical aptitude.
• Excellent interpersonal and leadership skills.
• A growth mindset, attention to detail and an excellent work ethic.

Skills:

• Insurance and loss adjusting technical knowledge and expertise.
• Strong verbal and written communication and presentation skills in English.
• IT literacy.
• Strong diplomacy, negotiation and influencing skills.
• Strong problem‑solving skills and decision‑making skills.
• Ability to work under pressure and difficult circumstances and to strict deadlines.
• Strong team player mindset and commitment.
• Strong business acumen and drive.
• Ability to network with the insurance market and key decision makers.
• Strong self‑motivation and accountability.
• Strong service orientation and desire to strive for excellence.
• Confidence, presentable and resilience.
• Integrity and professionalism.

Measurement:

Performance will be measured against the achievement of goals in terms of various goals including financial revenue, operation effectiveness / efficiency, customer satisfaction and teamwork culture.

This Job Description is not a comprehensive list of duties/ responsibilities but serves to identify the main responsibilities of the job. The company reserves the right to amend this job description as business demands.