Recruitment Lead, Servicing Operations

Wise; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology firm is looking for a Recruitment Lead in Singapore who will oversee recruitment for Servicing Operations across APAC. You will lead a team of recruiters, ensuring alignment with company strategy while improving recruitment practices. Ideal candidates possess at least 3 years' experience in high-volume recruitment and demonstrated leadership skills. The role requires cultural adaptability and a data-driven approach to decision-making within diverse environments.

Qualifications

• At least 3 years of high volume recruitment experience focused on Servicing Operations.
• Strong leadership experience (3+ years) developing and building recruitment teams.
• Proven ability to lead or contribute to DEI initiatives.
• Experience managing recruitment across multiple locations, particularly in APAC.
• Experience implementing or optimizing recruitment technologies.

Responsibilities

• Lead recruitment efforts for all hires in the APAC.
• Ensure hiring aligns with Wise’s location strategy.
• Collaborate with hiring managers to meet hiring needs.
• Lead and develop a team of recruiters.
• Provide data and market insights for hiring decisions.

Skills

High volume recruitment experience

Leadership experience in recruitment

Data-driven decision making

DEI initiatives

Experience with recruitment technologies

Cultural adaptability

Job description

• Compensation: SGD 12,900 - SGD 15,000 - monthly

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

Reporting to the Head of Recruitment, APAC, you will be responsible for overseeing recruitment efforts across our key locations: Singapore, Kuala Lumpur, Tokyo and more. Your primary focus will be on servicing operations hiring functions such as Customer Support, KYC, Payment Operations, Financial Crime and more. You will lead a team of recruiters, acting as a change agent to continuously improve the quality of our recruitment practices.

At Wise, culture is everything. Identifying, attracting, and selecting the best talent to support our highly collaborative and non-hierarchical culture is key to our continued growth.

Key Responsibilities:

Lead recruitment efforts for all hires in the APAC, focusing on Servicing Operations.

Ensure that our hiring aligns with the Wise’s location strategy.

Collaborate with hiring managers to sequence their hiring needs, balancing both demand and capacity.

Lead, develop, and grow a team of recruiters in line with our talent advisory model.

Develop and set clear goals, ensuring accountability and ownership within your team.

Meet regularly with department heads to discuss quarterly hiring plans, providing data and market insights to guide their hiring decisions.

Work with global peers to drive a high-performance hiring culture across Wise; incubate and scale new processes and tools accordingly.

Ensure your team delivers the best possible candidate and stakeholder experience, adhering to our values every step of the way.

Role-model DEI best practices to embed diversity into the DNA of our recruiting philosophy.

Build robust and scalable processes, prioritizing automation where possible.

Lead regional recruitment projects and contribute to Wise’s global recruitment initiatives.

Participate in local events and drive a collaborative culture in our offices across APAC.

Qualifications

Qualifications

At least 3 years of high volume recruitment experience focused on Servicing Operations.

Strong leadership experience (3+ years) developing and building recruitment teams.

Experience using data to build narratives, influence change, make evidence-based decisions, and measure impact.

Experience managing recruitment across multiple locations or countries, particularly in APAC, with examples of how you adapted strategies to different markets.

Proven ability to lead or contribute to DEI initiatives with measurable outcomes.

Experience implementing or optimizing recruitment technologies and tools, such as recruitment automation solutions.

Worked in a matrixed environment with an ability to engage and inspire multicultural teams.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs .