Quality Assurance Specialist: CAPA & Customer Quality

TALENT RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is looking for a QA Engineer to manage customer quality issues, investigate complaints, and ensure compliance with ISO 9001 standards. Ideal candidates will have a diploma in Engineering and familiarity with quality tools such as 5 Whys and FMEA. Responsibilities include preparing quality documentation and driving continuous improvement initiatives. This role offers a competitive salary range of $3,800 to $4,500 and various benefits including AWS and performance bonuses.

Benefits

AWS

Performance Bonus

Annual Leave (14–18 days)

Annual Salary Increment

Allowances

Qualifications

• Experience in manufacturing or customer quality role preferred.
• Familiar with ISO 9001 or equivalent quality systems.
• Knowledge of corrective and preventive actions (CAPA).

Responsibilities

• Act as the primary point of contact for customer quality issues.
• Investigate customer complaints using quality tools.
• Prepare and submit customer-required quality documents.

Skills

Quality tools (5 Whys, Fishbone, 8D)

Good communication skills

Problem-solving skills

Coordination skills

Independent work

Team collaboration

Education

Diploma or Degree in Engineering, Quality, or related discipline

Job description

A recruitment agency in Singapore is looking for a QA Engineer to manage customer quality issues, investigate complaints, and ensure compliance with ISO 9001 standards. Ideal candidates will have a diploma in Engineering and familiarity with quality tools such as 5 Whys and FMEA. Responsibilities include preparing quality documentation and driving continuous improvement initiatives. This role offers a competitive salary range of $3,800 to $4,500 and various benefits including AWS and performance bonuses.