Quality Assurance Manager

Mediacorp Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading media organization in Singapore is seeking an experienced professional to provide operational, quality assurance, and administrative support for media research projects. You will coordinate billing, procurement, and vendor management while ensuring documentation and data accuracy. The ideal candidate will have over 3 years of experience in similar roles and be proficient in Excel and reporting systems. This position requires strong attention to detail and the ability to manage diverse stakeholders effectively.

Qualifications

• 3+ years of experience in operations, administration, or research support.
• Experience in data-driven environments preferred.
• Prior knowledge of vendor management is an advantage.

Responsibilities

• Manage administration, billing, and vendor coordination across projects.
• Conduct quality checks on data and reports before delivery.
• Support team members with training on operational processes.

Skills

Workflow management

Stakeholder management

Attention to detail

Excel proficiency

Education

Diploma or higher

Tools

SAP

Reporting systems

Job description

Purpose of the role

To provide end-to-end operational, quality assurance, and administrative support to Media Research Centre projects, ensuring accurate delivery, timely reporting, effective vendor coordination, and smooth internal and external stakeholder engagement.

Scope of the role

• Manages administration, billing, procurement, and vendor coordination across research projects
• Oversees quality assurance processes for research deliverables, data checks, and reporting outputs
• Supports project delivery timelines, internal workflows, and documentation standards
• Acts as a key liaison between internal teams, vendors, and external stakeholders where required

Key responsibilities

• Ensure all research projects are supported with accurate documentation, billing, procurement, and approvals, enabling timely completion
• Conduct quality checks on data, reports, and operational outputs before delivery
• Coordinate with external vendors, freelancers, and internal stakeholders to ensure expectations are aligned and deliverables met
• Maintain clear tracking of project documentation, purchase orders, and payments
• Support process improvements, reporting accuracy, and operational consistency across projects
• Provide training or guidance to team members on operational processes, reporting tools, or documentation where required

Foundational Competencies

• Strong ability to manage workflows and support teams
• Comfortable working across multiple stakeholders and priorities
• Able to work independently while supporting broader team objectives

Functional Competencies

• Strong administrative and operational coordination skills
• Experience with reporting systems, databases, or research tools
• High attention to detail in data accuracy, documentation, and delivery
• Proficient in Excel and reporting templates

Qualifications

• 3 or more years of relevant experience in operations, administration, billing, procurement, research support, or quality assurance
• Experience in research, analytics, or data-driven environments preferred
• Prior exposure to reporting tools, or vendor management is an advantage
• Knowledge of SAP or similar enterprise systems is an advantage
• Diploma and above