Project Logistics Customer Excellence Supervisor ZG-KE

Kuehne + Nagel AS; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global logistics company in Singapore is hiring for an administrative role to manage customer operations and lead a team of specialists. The candidate will focus on ensuring productivity, maintaining data quality, and identifying opportunities for business growth. This role offers the chance to contribute to meaningful logistics solutions impacting lives.

Benefits

Diversity and inclusion programs

Qualifications

• Ability to manage office operations and coordinate schedules effectively.
• Skilled in identifying opportunities for centralization and automation.
• Proficient in maintaining data accuracy in systems.

Responsibilities

• Lead a team of specialists to ensure customer excellence.
• Identify opportunities to grow business within customer portfolios.
• Monitor operational performance of suppliers and escalate issues.

Skills

Team management

Data quality assurance

Customer care

Operational performance monitoring

Job description

It’s more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules contribute to your team's success, while also providing meaningful moments for people around the world. Your attention to detail supports colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

How you create impact

You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence. Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders. You will also identify + execute opportunities to increase revenue.

What we would like you to bring

• To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.
• To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.
• To ensure the timely completion of all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
• To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints. To report incidents + hazards as per the relevant working instructions.
• To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.

What’s in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.