Production Support Engineer

Quesscorp Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent technology services company in Singapore is seeking a skilled production support specialist. The ideal candidate will have 2-5 years of experience, particularly in banking applications, and strong skills in troubleshooting across full stacks, including Java, Spring-boot, and SQL databases. The role requires 24/7 shift work and involves monitoring production systems, ensuring SLAs are met, and driving system improvements. Knowledge of relevant technologies like Grafana and Jenkins will be an added advantage.

Qualifications

• At least 2-5 years of hands-on experience in troubleshooting applications across the full stack.
• Experience in Banking or Anti-money laundering preferred.
• Experience in production support for banking applications on Windows and Unix.

Responsibilities

• Provide 24/7 support and handle on-call duties.
• Health check and monitor production systems to meet SLAs.
• Troubleshoot and resolve production issues effectively.
• Proactively identify and resolve bottlenecks in the system.
• Drive continuous improvement through job automation and performance tuning.

Skills

Incident and Problem management

Java

Spring-boot

Microservices

SQL Server

Oracle databases

Linux

Windows

Monitoring tools (e.g., Grafana)

GIT

Bitbucket

Jenkins

Actimize

Hadoop

Job description

Job de ion:

1. Willing to work in shifts to provide 24/7, on-call, holiday and weekend support.

2. Has experience or knowledge in Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 2-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows ing.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.