Product Support Engineer: SQL & API Specialist

Stripe; Singapore; Hybrid; SGD 73,000 - 111,000; Full time

Job summary

A leading financial infrastructure platform in Singapore is seeking a Customer Support specialist to deliver exceptional user experiences. You will analyze complex technical issues using SQL, collaborate with cross-functional teams, and improve support processes. Ideal candidates possess 2+ years in support roles, proficiency in SQL, and experience with APIs. The role offers a competitive salary range of S$73,600 - S$110,400 and opportunities for professional growth in an innovative environment.

Benefits

Health benefits

Retirement plans

Wellness stipends

Qualifications

• 2+ years in a customer-facing product support role focused on technical troubleshooting.
• Proficiency in SQL for data analysis and querying.
• Experience working with APIs.

Responsibilities

• Analyze and troubleshoot complex technical issues via direct user interaction.
• Develop product and platform expertise working with Engineering and Product teams.
• Optimize and scale support processes to enhance efficiency.

Skills

SQL

Problem-solving

Technical troubleshooting

Stakeholder management

Project management

Tools

APIs

Job description

A leading financial infrastructure platform in Singapore is seeking a Customer Support specialist to deliver exceptional user experiences. You will analyze complex technical issues using SQL, collaborate with cross-functional teams, and improve support processes. Ideal candidates possess 2+ years in support roles, proficiency in SQL, and experience with APIs. The role offers a competitive salary range of S$73,600 - S$110,400 and opportunities for professional growth in an innovative environment.