Product Support Assistant (Airport Retail)

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading travel retail company in Singapore is seeking a Product Support Assistant at Changi Airport. This role involves receiving deliveries, conducting stock checks, and maintaining store displays. Ideal candidates will have at least an N-Level or equivalent and be comfortable handling heavy items. Benefits include monthly allowances, annual leave, and medical insurance. Candidates must be able to thrive under pressure and work flexible hours in a retail environment.

Benefits

Monthly allowances up to $230

Annual leave of 12 to 18 days

Medical and dental insurance

Joining bonus of $600 for local full-time hires

Qualifications

• Minimum N-Level or equivalent required.
• Must be comfortable handling heavy loads (10kg to 25kg).
• Organised and self-motivated individual.
• Able to work effectively under pressure.
• Willing to work retail and shift hours.

Responsibilities

• Receive incoming deliveries, label, pack, and transfer stock.
• Conduct stock checks to ensure inventory accuracy.
• Maintain visual merchandising standards in store displays.
• Inspect items for defects and manage returns.
• Deliver duty-free items to departure gates on time.
• Maintain cleanliness and organization in storeroom.

Skills

Organised

Self-motivated

Ability to work under pressure

Comfortable handling heavy loads

Retail experience

Education

Min N-Level or equivalent

Job description

Product Support Assistant

Location: Changi Airport

Working Hours: Rotating shift between 0530 and 0230 (FT/PT) and 2100 and 0800 (MN)

Full-Time & MN Shift: 9.5 hours including 1 hour unpaid break, 42.5 hours per week

Part-Time Shift: 9.5 hours including 1 hour unpaid break, min 5 days a week (Min 2 months commitment)

Midnight Shift (PT): Min 7 hours per shift, min 4 days a week (Min 2 months commitment)

Salary: 2k - 2.4k (Part-time: 13/hour)

Responsibilities

• Receive incoming deliveries, label, pick, pack, and transfer stock across stores and terminals.
• Conduct stock checks, ensure inventory accuracy, and complete all related documentation correctly.
• Replenish store displays, maintain visual merchandising standards, and support online order fulfilment (e.g. IShop Changi).
• Inspect items for defects and follow procedures for returns or replacements.
• Deliver duty-free items to departure gates before flight closure times.
• Keep storeroom and work areas clean, organized, and compliant with safety regulations.
• Support various ad-hoc duties as assigned by supervisors or retail managers.

Requirements

• Min N-Level or equivalent.
• Comfortable with handling movements of heavy loads and carton boxes (10kg to 25kg).
• Organised and self-motivated.
• Able to thrive under pressure.
• Comfortable to work retail and shift hours.
• Comfortable to handle liquor and tobacco products.
• Must be 21 years old and above as per Tobacco Act.

Benefits

• Monthly allowances up to $230.
• Annual leave of 12 to 18 days per calendar year.
• Medical and dental insurance.
• Joining Bonus of $600 for local Full Time new hires, subject to T&C.