Product Specialist Telemarketing

THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading insurance provider in Singapore seeks motivated individuals to market personal line products and handle sales inquiries. You will convert bank-provided leads into sales through telemarketing and ensure excellent customer experience. Ideal candidates should have a minimum GCE 'O' Level or Diploma, with a preference for those with relevant certificates. Strong interpersonal skills and the ability to multitask are essential, alongside proficiency in Microsoft Office.

Qualifications

• Minimum GCE ‘O’ Level / Diploma required.
• Experience with Certificate in General Insurance/ BCP & PGI preferred.
• Ability to communicate confidently and effectively.

Responsibilities

• Convert leads provided by the bank into sales through telemarketing.
• Handle inquiries with a focus on customer satisfaction.
• Liaise with internal teams to fulfill insurance policies.

Skills

Excellent interpersonal skills

Ability to speak Mandarin

Ability to multitask

Proficient in Microsoft Office

Well organized

Education

Minimum GCE ‘O’ Level / Diploma

Certificate in General Insurance/BCP & PGI

Tools

AS400

Job description

About the Job

You will market personal line products to OCBC customers through outbound effort and handle inbound sales enquiries with high quality customer experience.

• Convert leads provided by bank to sales through telemarketing
• Handle customer enquiries with confidence
• Correspond with customers through emails
• Liaise with internal departments on policy fulfilment
• Achieve sales target set out by business

Requirements

• Minimum GCE ‘O’ Level / Diploma
• Applicants with the Certificate in General Insurance/ BCP & PGI will be preferred
• Excellent interpersonal skills and ability to speak Mandarin will be an added advantage for Mandarin-speaking customers
• A good team player with ability to multitask and meets stringent service standards
• Well organized and systematic in work
• Keen to learn and positive work attitude
• Proficient in Microsoft office and AS400
• Meticulous in documentation and fulfilment work

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA-” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies

Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.