Product Manager, Workforce Management, Platform Responsibility

TikTok; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading social media platform is seeking a Product Manager for Workforce Management in Singapore. This role focuses on optimizing content safety systems through effective workforce management strategies, requiring over 3 years of product management experience in trust & safety. The ideal candidate will have a strong background in data-driven decision-making and excellent communication skills. Join a team that values creativity and innovation in a vibrant tech environment.

Qualifications

• Bachelor's degree or above in Computer Science, Mathematics, Statistics, or related fields.
• 3+ years of experience in product management, specialising in trust & safety, platform integrity, abuse prevention, or related domains.
• Familiar with end‑to‑end workforce management — demand forecasting, HC plan, scheduling algorithms, onsite, and cost management.
• Strong logical thinking and data‑driven decision making; proficient in SQL and metrics decomposition.
• Excellent cross‑functional communication, with a results‑orientated mindset.

Responsibilities

• Define WFM strategy and solutions to achieve supply‑demand balance and cost objectives.
• Conduct deep business/process research, produce high‑quality PRDs, workflows, and prototypes to ship from 0→1.
• Independently own cross‑team initiatives (ops, eng, data, Ops), drive releases, adoption, and iterative improvements.
• Build and maintain KPI frameworks, use SQL and correlation analysis to diagnose issues and recommend optimizations.

Job description

Product Manager, Workforce Management, Platform Responsibility

Location: Singapore

Employment Type: Regular

Job Code: A86556A

Our team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large‑language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.

Responsibilities

• Deliver business outcomes: Define WFM strategy and solutions to achieve supply‑demand balance and cost objectives.
• Product design: Conduct deep business/process research, produce high‑quality PRDs, workflows, and prototypes to ship from 0→1 or iterate existing systems.
• Cross‑functional project leadership: Independently own cross‑team initiatives (ops, eng, data, Ops), drive releases, adoption, and iterative improvements.
• Metrics & data: Build and maintain KPI frameworks (e.g., workforce efficiency, completion rate, cost, etc.), use SQL and correlation analysis to diagnose issues and recommend optimizations.

Qualifications

Minimum Qualifications

• Bachelor's degree or above in Computer Science, Mathematics, Statistics, or related fields.
• 3+ years of experience in product management, specialising in trust & safety, platform integrity, abuse prevention, or related domains.
• Familiar with end‑to‑end workforce management — demand forecasting, HC plan, scheduling algorithms, onsite, and cost management.
• Strong logical thinking and data‑driven decision making; proficient in SQL and metrics decomposition.
• Excellent cross‑functional communication, with a results‑orientated mindset.

Preferred Qualifications

• Familiarity with supply‑demand optimisation or operations research techniques.
• Hands‑on experience building or operating large‑scale WFM systems.
• Prior experience in large‑scale content moderation platforms.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.