Process Support Engineer

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading semiconductor technology company in Singapore is looking for a technical support specialist. You will be responsible for optimizing tool performance and providing customer support through installation and maintenance. Ideal candidates will have at least 3 years of experience in the semiconductor industry and a relevant engineering degree. Excellent communication and customer service skills are essential for building rapport with clients in this challenging yet rewarding role.

Qualifications

• 3+ years of process-related experience in the semiconductor industry.
• Previous experience in a technical support or field service role is advantageous.
• Resourceful and proactive mindset with efficient problem-solving capabilities.

Responsibilities

• Liaison between customers and the Business Unit for assigned projects.
• Optimize tool performance for customer processes and integration.
• Approve operational quality of system equipment and instruct customers.
• Provide customer support through on-site installation and service.

Skills

Problem-solving

Customer service

Technical issue diagnosis

Communication skills

Education

PhD/Master/Bachelor in Engineering

Job description

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Requirements

• PhD/ Master/ Bachelor in Engineering studies
• 3 years and above of process-related experiences in semiconductor industry
• Prior work experiences in a technical support or field service role will be an added advantage
• Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills to interact with customers and colleagues
• Ability to provide excellent customer service and build rapport with clients

Work Location

• North or East (Will be based at customer's location)