Placemaking Executive

JLL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading real estate services firm in Singapore is seeking a professional to enhance tenant satisfaction and retention. The role requires at least 5 years of relevant experience in tenant relations, excellent communication skills, and a customer-centric approach. Responsibilities include addressing tenant concerns, organizing events, and preparing detailed reports and budgets. Join our dynamic team to help create positive environments and ensure high levels of tenant satisfaction.

Qualifications

• 5+ years of experience in tenant relations and management.
• Ability to build rapport with tenants and resolve conflicts.
• Experience in research on market trends and customer satisfaction.

Responsibilities

• Ensure tenant satisfaction and improve retention rates.
• Act as a point of contact for tenant concerns.
• Collaborate with operations team for service requests.
• Implement tenant engagement programs and events.
• Prepare monthly and annual performance reports and budgets.

Skills

Excellent communication skills

Customer-centric approach

Problem-solving

Conflict resolution

Team player

Education

Tertiary qualification

Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

POSITION OBJECTIVES

Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants.

DUTIES & RESPONSIBILITIES

Administration

• To prepare weekly / monthly meeting documents and minutes.
• To organize social events & meetings.

Tenant Communication

Act as a point of contact for tenants, addressing their concerns, queries, and requests promptly and professionally. Maintain regular communication with tenants to understand their needs and identify areas for improvement. Conduct regular survey and achieve good results.

Problem Solving

Handle tenant complaints and disputes, working to find solutions and resolve issues in a fair and timely manner. Maintain accurate records of issues, resolutions, and follow-up actions taken.

Tenant Retention

Implement strategies to enhance tenant satisfaction, engagement, and retention. Organize tenant programs, events, and networking opportunities to foster a sense of community and collaboration within the building.

Operations

Collaborate with the operations team to ensure that maintenance, repairs, and service requests are addressed promptly and efficiently. Lead the concierge team to provide good customer service.

Market Research

Stay informed about industry trends, market conditions, and competitors to identify opportunities for improving tenant satisfaction and attracting new tenants.

Reporting & Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports, and budgets.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s satisfaction.
• Good tenant survey results
• Meet standards and audit requirements.

Knowledge / Experience

• Tertiary qualification with at least 5 years of experience.
• Excellent communication skills to build rapport with tenants, understanding their needs, and resolving conflicts effectively.
• Have a customer-centric approach, prioritizing tenant satisfaction.
• Experience in managing and resolving conflicts, negotiating settlements, and finding win-win solutions will be highly beneficial in this role.

Attributes / Behaviours

• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a “can do” attitude.

Location

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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