Pet Store Assistant Manager

The Collar Club Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local pet store chain in Singapore is seeking a Pet Store Assistant Manager to oversee store operations and ensure high standards of customer service. This role involves managing a team, monitoring inventory, and addressing customer complaints effectively. The ideal candidate should have previous managerial experience, leadership skills, and a strong knowledge of pet care products. Benefits include public holiday off, additional leave, discounts, and opportunities for professional development.

Benefits

Public Holiday off

Additional leave

Employee discount

Professional development

Yearly Company Trip

Qualifications

• Ability to handle animals involved in sales.
• Proven experience managing in a retail or pet industry setting.
• Strong knowledge of customer service principles in a retail environment.

Responsibilities

• Oversee daily store operations for efficiency.
• Manage inventory levels and stock orders.
• Ensure high customer service standards and train staff on best practices.
• Handle customer complaints promptly and effectively.

Skills

Strong leadership

Customer complaint management

Excellent communication

Team management

Education

Previous managerial experience

Job description

Roles & Responsibilities

The Pet Store Assistant Manager is responsible for overseeing the daily operations of a pet store, ensuring smooth and efficient functioning while maintaining high standards of customer service. This role involves achieving sales targets, managing a team of employees, and ensuring compliance with company policies and procedures.

• Oversee daily store operations to ensure efficiency and effectiveness.
• Monitor inventory levels, order supplies, and manage stock to meet customer demand.
• Implement and maintain visual merchandising standards to enhance store appearance and attract customers.
• Ensure compliance with health and safety regulations, including the proper handling and storage of pet-related products.
• Handle customer complaints effectively.
• Supervise and manage the store’s team of employees.
• Foster a positive work environment, promoting teamwork and employee development.
• Ensure exceptional customer service at all times, addressing and resolving customer complaints or issues promptly.
• Train staff on customer service best practices and ensure consistent adherence.
• Monitor customer feedback and implement improvements to enhance the overall customer experience.

Requirements

• Ability to handle animals.
• Ability to manage customer complaints effectively.
• Previous managerial experience, preferably in retail or the pet industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of pet care products, industry trends, and customer preferences.
• Availability to work on weekends.

Benefits

• Public Holiday off
• Additional leave
• Employee discount
• Professional development
• Yearly Company Trip

Supplemental Pay

• 13th month salary
• Commission pay
• Overtime pay
• Performance bonus

Experience

Pet industry: 2 year (Preferred)