Patient Services Assistant (EAST)

TALENT SPOT GROUP PRIVATE LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare staffing agency in Singapore seeks a detail-oriented individual for a role involving patient admissions, administrative support, and financial system management. Responsibilities include greeting patients, managing admissions and discharges, coordinating appointments, and ensuring proper billing and inventory. The position requires a commitment to maintaining a clean and organized environment in the healthcare setting and supports the nursing staff effectively.

Benefits

Completion bonus after 12 months

Performance bonus subjected to performance

Responsibilities

• Greet patients and manage admissions and discharges.
• Coordinate follow-up appointments and answer enquiries at the nurse station.
• Monitor and restock medical and administrative supplies.
• Accurately record billing information and update systems.

Job description

Work Schedule

• Monday to Friday: Full-day shift.

• Saturday morning: Rotating shift (Required to work once a month).
  

  There is completion bonus and performance bonus (subjected to performance) after 12 months.

Core Responsibilities

1. Patient Admissions & Discharges

• Admissions: Greet patients, verify documents, assign beds in the system, and prepare admission packs/ID labels for doctors and nurses.

• Discharges: Process discharge/transfer paperwork, ensure all billing charges are entered, and fax medical summaries to relevant agencies.

• Meals: Manage patient meal requests and dietary changes via the electronic system.

2. Administrative & Ward Support

• Documentation: Maintain and file patient case notes in the correct sequence. Ensure all data entry and billing are completed within 72 hours.

• Enquiries: Act as the first point of contact for phone calls and walk-in enquiries at the nurse station.

• Appointments: Coordinate follow-up appointments (TCU) and book emergency ambulances when requested.

3. Inventory & Maintenance

• Supplies: Monitor and restock stationery, housekeeping items, and medical consumables.

• Maintenance: Submit and follow up on repair requests for ward equipment (BME) or facilities.

• Environment: Ensure the nurse station and ward trolleys are clean, tidy, and organized.

4. Financial & System Management

• Billing: Accurately record nursing charges and medical supplies in the patient’s charge form.

• Systems: Update the Visitor Registration System (VRS) and Bed Management System daily.