Patient Service Associate (DDII)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare institution in Singapore is seeking a candidate for the role responsible for providing front counter services within Diagnostic Imaging. The role includes appointment booking, registration, ordering, and handling customer queries and feedback. Candidates should possess a minimum GCE ‘N’ Level with credits in English or an ITE Certificate in Office Skills. Customer service experience and proficiency in Microsoft Office are preferred. Rotating shifts and weekend work may be required.

Qualifications

• Min GCE ‘N’ Level with 5 credits including English or ITE Certificate in Office Skills.
• Experience in customer service is preferred.
• Proficiency in Microsoft Office software applications will be an advantage.
• Good interpersonal skills and the ability to communicate effectively.
• Ability to speak another language will be an advantage.
• Willing to work on rotating shifts, weekends will be an advantage.

Responsibilities

• Provide Diagnostic Imaging’s front counter services.
• Handle appointment booking, registration, ordering, and billing.
• Manage routine frontline customer queries, feedback, and complaints.
• Cross-train in another area of administrative work as part of career development.

Skills

Customer service experience

Team player

Interpersonal skills

Effective communication

Proficiency in Microsoft Office

Ability to speak another language

Education

GCE ‘N’ Level with 5 credits including English

ITE Certificate in Office Skills

Job description

Your key role is to provide Diagnostic Imaging’s front counter services, including appointment booking, registration, ordering, billing and the handling of routine frontline customer queries, feedback and complaints. You will be cross-trained in another area of administrative work as part of your career development.

Requirements:

• Min GCE ‘N’ Level with 5 credits including English or ITE Certificate in Office Skills
• Experience in customer service is preferred
• Proficiency in a range of Microsoft Office software applications will be an advantage
• A team player with good interpersonal skills and the ability to communicate effectively
• Ability to speak another language will be an advantage
• Willing to work on rotating shifts, weekends will be an advantage