Patient Service Associate (Clinics)

PeopleSolve; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An international search firm is looking for a Patient Service Associate to perform patient registration, assist clinicians, and manage patient feedback in a clinic setting. The ideal candidate will have strong service skills, good computer literacy, and the ability to multitask in a fast-paced environment. Previous experience in healthcare or retail is preferred but not mandatory. Join a rapidly growing team making a difference in Singapore’s healthcare services.

Qualifications

• Healthcare or Retail service experience preferred.
• Ability to learn new systems quickly.
• Experience in a fast-paced environment.

Responsibilities

• Perform registration and screening of patients.
• Assist clinicians during consultations.
• Manage patient appointments and feedback.

Skills

Good service skills

Good computer skills

Team player

Multitasking

Communication skills

Job description

About the job Patient Service Associate (Clinics)

About The Role

Counter Assistant

• Perform registration and screening of patients, with accuracy and no data breach.
• Ensure accurate billing and timely collection of payment on the same day.
• Ensure compliance to clinic facilities readiness, e.g. patient waiting area and Self-Service Kiosks.
• Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.

Room Assistant

• Assist clinicians and/or therapists for a smooth clinic consultation.
• Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patients updated in a timely manner.

Other Duties and Responsibilities

• Ensure compliance to clinic operation standards.
• Handle patients feedback and ensure timely escalation to Service Team Leader / Service Executive whenever necessary.
• Be ready for deployment across all clinics.
• Adhere to clinic/department and hospital policy and procedure (e.g.: SOPs)
• Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).

What We Are Looking For

• Healthcare or Retail service or related industry is preferred but not required.
• Good service skills, able to attend to patients andprovide assistance
• Good computer skills and system savvy, ability to learn new systems
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.

Working Location

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.

Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers.

At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.