Patient Service Associate*

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established healthcare institution is seeking a dedicated Counter & Reception Service staff member to enhance patient experience and streamline operations. This role involves managing patient inquiries, coordinating appointment schedules, and ensuring a clean and welcoming environment for patients. You will actively participate in process improvement initiatives aimed at enhancing workflow efficiency. If you are passionate about providing excellent customer service and contributing to a collaborative healthcare team, this opportunity is perfect for you.

Qualifications

• Strong communication skills for handling patient inquiries.
• Experience with electronic patient registration systems.

Responsibilities

• Handle patient enquiries and perform electronic registration.
• Coordinate patient flow and ensure cleanliness of work areas.

Skills

Patient Communication

Electronic Registration

Customer Service

Process Improvement

Job description

Counter & Reception Service

• Handle patient enquiries, face to face and via phone.
• Perform patient registration electronically and collection of payment.
• Ensure Request forms and checklist are prepared before patient turn up for Radiological examinations.
• Assist to process medisave account.
• Handle the process of CD/ films/ Radiological report requests.

Appointment Scheduling

• Coordinate the patient’s flow by working closely with external department colleagues (e.g., SOC consultation, Inpatient, etc.).
• Make pre-appointment calls to remind patients of appointments (e.g., MRI appointments).

General Duties

• Ensure cleanliness and tidiness of workstations, reception counters, and patient waiting areas at all times.
• Actively participate in process improvement projects to streamline workflow and enhance productivity.