Passenger Relations Officer (Seletar Airport / Full Time / Gross $2580)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the Aviation Industry in Singapore is looking for vibrant individuals for a customer service role. Responsibilities include handling inquiries at Seletar Airport, assisting passengers with services, and managing lost and found items. Ideal candidates will have a minimum GCEO level and 1-2 years of customer service experience, with a passion for engaging with diverse passengers. Working hours vary between early morning and late evening, making this an exciting and dynamic position.

Qualifications

• 1 to 2 years of customer service experience.
• Outgoing personality to engage a diverse clientele.
• Passion for providing good customer service.

Responsibilities

• Handle customer inquiries at the counter and on the phone.
• Assist passengers with wayfinding and service information.
• Administer lost and found items and loan amenities.

Skills

Customer service skills

Strong service aptitude

Engagement skills

Education

Minimum GCEO level

Job description

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their team.

Job Scope

• Handle customer inquiries, both face-to-face and over the telephone at the counter
• Assist passengers with general wayfinding and provide information on various services
• Administer the handling of lost and found items
• Administer the loan of amenities such as wheelchairs and baby strollers
• Provide basic frontline car park services, including answering inquiries, parking redemption, and basic troubleshooting for redemption
• Offer visitor information on Singapore, including transport, accommodation, communication, and places of interest
• Facilitate customer online purchase collections and address related inquiries
• Undertake other ad-hoc duties as required by the team

Requirements

• MinimumGCEO level with 1 to 2 years of Customer Service experience
• Possess a strong service aptitude and have a passion for providing good customer service
• Out-going personality, able to proactively engage passengers of diverse backgrounds, nationalities, age through active interaction

Other Information

Working Location: Seletar Airport
Working Hours: 700am to 700pm / 830am to 830pm

Thank you for your interest but only shortlisted applicants will be notified.

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