Part-Time/Contract E-Commerce Fulfillment Coordinator

RYAN'S GROCERY (GWC) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium organic grocery store in Singapore is seeking an e-commerce operations specialist. You'll manage online platforms, oversee product listings, and address customer inquiries. Candidates should hold a diploma in Marketing or a related field and possess strong communication and organizational skills. Full-time salary ranges from $2200 to $2600, and part-time positions are available at $13 per hour.

Qualifications

• Degree in Marketing, Business, Mass Communication, or relevant field.
• Experience with E-Commerce platforms and analytics tools.
• Strong computer and organizational skills.

Responsibilities

• Oversee day-to-day operations of e-commerce platforms.
• Create and manage product listings.
• Set and update product prices and manage promotional campaigns.
• Monitor and process online orders.

Skills

Communication skills

Organizational skills

E-commerce platform familiarity

Proactive attitude

Education

Diploma in Marketing or related field

Tools

Content management systems

Analytics tools

Job description

Overview

Ryan's Grocery is a leading premium organic and sustainable grocery store in Singapore, committed to offering high-quality food and beverage products. We pride ourselves on delivering exceptional service and promoting sustainable living.

Job Responsibilities

• Oversee the day-to-day operations of our e-commerce platforms to ensure a smooth and efficient shopping experience.
• Create and manage product listings, ensuring accuracy in descriptions, images, and prices.
• Set and update product prices, apply discounts, and manage promotional campaigns to drive sales.
• Monitor and process online orders, ensuring accurate and timely fulfilment.
• Manage online payment gateways, resolve payment issues, and ensure a seamless checkout experience.
• Address customer inquiries, concerns, and returns related to online orders.
• Collaborate with the Logistics team and cross-department teams to ensure accurate and efficient shipping and delivery of online orders.
• Handle returns, exchanges, and refunds in line with company policies and industry standards.
• Process online orders from all online domains and manage order tracking and delivery status.
• Pack orders and coordinate order processing to meet customer expectations.
• Provide exceptional customer service, including answering queries, educating customers about products, and handling feedback.
• Drive e-commerce strategy, evaluating technology alternatives, mobile applications, and third-party sales channels.
• Execute other ad-hoc duties as required.

Job Requirements

• Diploma in Marketing, Business, Mass Communication, or a related field.
• Familiar with E-Commerce platforms, content management systems, and analytics tools.
• Computer savvy with strong organizational skills.
• Excellent communication and interpersonal skills, both written and oral.
• Highly initiative with positive energy and a proactive attitude towards learning.
• Able to work on weekends.
• 5 days work week.
• Part-Time: $13 per hour
• Full Time: $2200 - $2600