Outlet Sales Supervisor║North-East/ East Area

FOUR LEAVES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent F&B outlet in Singapore is seeking a Supervisor to lead customer service operations and manage outlet staff. Responsibilities include ensuring quality service, resolving customer complaints, training new employees, and monitoring sales performance. Candidates should have 2-3 years of experience in a similar role, strong leadership skills, and the ability to thrive in a dynamic environment. This role requires adherence to a 6-day work schedule with rotating shifts.

Qualifications

• Min. 2-3 years of proven experience in a supervisory role within the retail/F&B industry.
• Demonstrated ability to lead and develop a diverse team.
• Strong conflict-resolution and people management skills.

Responsibilities

• Lead and supervise outlet staff to ensure quality service.
• Handle customers' inquiries and resolve complaints.
• Monitor customer feedback and implement improvements.
• Train and onboard new employees.
• Track sales performance and analyze data for trends.

Skills

Leadership

Conflict resolution

Team management

Communication

Organizational skills

Job description

Key Responsibilities:

Customer Service & Operations

• Lead and supervise outlet staff to ensure consistent delivery of quality service.
• Handle customers' inquiries, resolve complaints and maintain high satisfaction level.
• Monitor customers' feedback and implement improvement initiatives.
• Ensure the outlet remains clean, orderly and compliant with company's standards.

Staff Leadership & Training

• Train and onboard new employees.
• Plan duty rosters and manage staff allocation based on operational needs.
• Provide coaching, support and performance guidance to team members.

Sales & Performance Management

• Track sales performance and ensure KPIs are met.
• Analyze sales data to identify trends and areas for improvement.
• Drive sales by promoting, upselling and executing promotions.

Inventory & Cash Handling

• Oversee stock levels, replenishment and inventory accuracy ― place ingredients/ supplies and minimize waste.
• Conduct stock audits and address discrepancies.
• Perform cashiering duties, including opening/ closing procedures and daily cash reconciliation.

Safety & Compliance

• Ensure adherence to Workplace Safety & Health guidelines.
• Train staff on operational safety and hygiene protocols.
• Maintain compliance with regulatory requirements and company's policies.

Job Requirements:

• Min. 2-3 years of proven experience as a Supervisor/ Team Lead role within retail/ F&B industry.
• Demonstrated ability to lead, inspire and develop a diverse team.
• Strong conflict-resolution and peoples' management skills.
• Excellent communication and organizational skills.
• Work in a dynamic, fast-paced environment, manage multiple tasks efficiently.
• Must be able to adhere to the work schedule ― 6-days work week, rotating shifts.