Outlet Executive

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service provider in Singapore seeks an Operations Supervisor responsible for supporting the Outlet Manager and ensuring adherence to operational standards. You will supervise cleaning contractors, mentor staff, prepare meals and beverages, and handle sales reporting. Candidates should have a diploma in F&B management or related fields and possess strong problem-solving skills. This role requires good relationship-building abilities and a hands-on approach to managing food court operations.

Qualifications

• Diploma in F&B management or related field preferred.
• Hands-on tech-savvy individual with problem-solving capabilities.
• Must be able to build positive relationships with staff and customers.

Responsibilities

• Support Outlet Manager and ensure operations meet company standards.
• Supervise cleaning contractors and licensees for hygiene excellence.
• Conduct daily checks on stalls for compliance and irregularities.
• Mentor service staff on food handling and operational standards.
• Prepare and serve food and beverages in line with SOPs.
• Provide monthly sales reports with recommendations.

Skills

Problem-solving skills

Ability to foster positive working relationships

Technical proficiency

Education

Diploma in F&B, supply chain or related courses

Job description

Reporting to the Outlet Manager, your responsibilities include but are not limited to:

Operations

• Providing support to the Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
• Be attentive to the maintenance and cleanliness of common areas.
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
• Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
• Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS).
• Perform customer recovery pertaining to customers’/ public’s comments and feedback.
• Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours.
• Perform daily headcount check on contract cleaners according to the contract agreements.
• Provide administration support to Outlet Manager in reports writings.
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
• Ensure cash handling procedures are compiled to at all times.

F&B (subject to coffee shop outlets)

• Direct and manage retail stalls according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals such as toast making and hot foods based on the company's SOPs
• Preparation of hot and cold beverages from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs

Job Requirements

Qualifications & Requirements

• Preferably someone with Diploma in F&B, supply chain or related courses
• Tech Savvy, hands‑on with good problem‑solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships