Operations Supervisor, Airport

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A transport service company in Singapore is seeking a Supervisor for terminal operations. The role includes supervising teams, ensuring resource availability, and addressing customer complaints. Candidates should have at least 2 years of supervisory experience and excellent communication skills. Familiarity with Changi Airport operations is a plus. This position requires shift work and the ability to obtain an Airport Pass.

Qualifications

• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside).
• Familiarity with Changi Airport terminal operations will be an added advantage.

Responsibilities

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources are available.
• Attend to customer complaints and escalation when required.
• Conduct schedule operations/safety/security briefings.

Skills

Interpersonal skills

Communication skills

Organizational skills

Team player

Education

O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent

Job description

Job Description & Requirements

Core Responsibilities

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences)

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside)
• Familiarity with Changi Airport terminal operations will be an added advantage