operations supervisor

Talent Connection HR Consultancy; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hospitality management firm in Singapore is seeking an experienced Operations Manager to oversee multiple restaurant outlets. Responsibilities include managing daily operations, ensuring high food quality and service standards, and leading staff training and development. The ideal candidate has a degree in Hospitality or Business, strong leadership skills, and at least 5 years of experience in F&B operations, including supervisory roles. This role offers competitive remuneration in a dynamic environment.

Qualifications

• Minimum 5 years of experience in F&B operations, with at least 2 years in a supervisory or multi-outlet role.
• Proven ability in operations optimisation, cost management, and improving outlet profitability.
• Familiarity with local food safety and hygiene requirements.

Responsibilities

• Oversee day-to-day operations of several restaurant outlets.
• Maintain high standards of food quality and service delivery.
• Lead manpower planning, staff scheduling, and deployment across outlets.
• Supervise outlet maintenance and compliance with regulations.
• Implement SOPs and ensure consistent adherence by team.

Skills

Leadership

Communication

People management

Operations optimisation

Cost management

Education

Diploma or Degree in Hospitality, Business

Job description

Key Responsibilities

• Oversee day-to-day operations of several restaurant outlets to ensure smooth service and operational efficiency
• Maintain high standards of food quality, service delivery, and food safety/hygiene compliance
• Lead manpower planning, staff scheduling, and deployment across outlets
• Supervise outlets' maintenance, cleanliness, and compliance with regulatory requirements
• Implement SOPs and ensure consistent adherence by outlet teams
• Review outlet performance, including sales, costs, and P&L results, and recommend improvements
• Manage budgets, monitor inventory usage, minimise wastage, and optimise cost control
• Work closely with management to develop operational strategies and achieve business targets
• Lead, train, mentor, and motivate outlet managers and frontline staff
• Conduct performance reviews and support staff development and retention
• Oversee recruitment and onboarding of operations team members
• Serve as the key liaison between outlets and the management team
• Prepare operational reports and updates for management review
• Work with Marketing, HR, and Finance on promotions, manpower matters, and cost-tracking initiatives
• Support menu rollouts, promotions, festive campaigns, and service enhancement initiatives
• Manage vendor relationships, negotiate pricing, and oversee purchasing activities

Requirements

• Diploma or Degree in Hospitality, Business, or related fields
• Minimum 5 years of experience in F&B operations, with at least 2 years in a supervisory or multi-outlet role
• Strong leadership, communication, and people-management skills
• Proven ability in operations optimisation, cost management, and improving outlet profitability
• Familiarity with local food safety and hygiene requirements
• Hands‑on, proactive, and able to thrive in a fast‑paced environment - especially during peak dining hour