Operations Staff for Car Rental/Leasing

Tokyo Century Leasing (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leasing company in Singapore seeks a Customer Liaison to manage operational inquiries and maintain customer relationships. Responsibilities include coordinating vehicle servicing and repairs, supporting accident management, and handling administrative tasks. Ideal candidates will hold a diploma in business, have 2-3 years of industry experience, and possess strong communication skills. A valid Class 3/3A driving license is essential for the role.

Qualifications

• Minimum 2–3 years of operations experience in car industry or car rental/lease industry.
• Valid Class 3/3A driving license is required.
• Sincere and professional approach to customer service.

Responsibilities

• Act as point of contact for operation-related inquiries.
• Schedule periodical servicing and coordinate maintenance with workshops.
• Provide support during accident cases and manage insurance claims.
• Prepare inventory vehicles for delivery.

Skills

Strong communication skills

Problem-solving skills

Proficient in Microsoft Office

Education

Diploma in Business discipline or equivalent

Job description

Customer Liaison & Daily Operations

• Act as the point of contact for operation-related inquiries (servicing, repairs, accidents etc.) and support 24/7 hotline.
• Maintain strong relationships with existing customers and partners to ensure service quality.

Vehicle Servicing, Repair & Accident, Fleet Management

• Periodical servicing: Schedule periodical servicing, and coordinate maintenance and repair details with workshops.
• Accident Management: Provide support during accident cases, including managing insurance claims and coordinating repair timelines with workshops.
• Driver Scheduling: Monitor and arrange drivers’ daily schedules.
• Vehicle Preparation: Prepare inventory vehicles for delivery, including servicing, bodywork, and quality checks before delivery.

Reporting & Administrative Duties

• Administrative & Reporting Duties: Handle administrative duties, including system data entry, processing of invoices and traffic summons, and preparation of weekly and monthly reports related to the above-mentioned tasks and etc.

Job Requirements / Qualifications

• Education: Diploma in a Business discipline or equivalent. GCE “O” / “A” level holders with extensive relevant experience are also welcome to apply.
• Experience: Preferably a minimum of 2–3 years of operations experience in the car industry or car rental/lease industry.
• Driving License: Must possess a valid Class 3/3A driving license.
• Technical Skills: Proficient in Microsoft Office (Word, Excel).
• Competencies: Strong communication and problem-solving skills, sincere and professional approach to customer service, familiarity and interest in the car market.