Operations Specialist

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A recruitment agency in Singapore is seeking an account manager who will provide full-spectrum account management for HR solutions, oversee candidate sourcing and onboarding processes, and manage operational activities to ensure client satisfaction. Ideal candidates should have strong relationship management skills and a solid understanding of HR functions. This role located in Orchard offers a 1-year renewable contract with a monthly bonus plan based on performance.

Benefits

Work mobile provided

Bonus upon every 6 months of completion

Qualifications

• Experience in HR solutions and advisory roles.
• Proven track record of client management.
• Ability to handle recruitment processes effectively.

Responsibilities

• Understand project requirements thoroughly.
• Provide full-spectrum account management.
• Assist in candidate sourcing and interviewing.
• Manage onboarding processes for associates.
• Act as operational point of contact.

Skills

Full-spectrum account management

Client relationship management

Candidate sourcing and recruitment

Operations management

Performance management

Job description

Key Responsibilities

To gain a thorough understanding of project requirements, both explicit and implied.

Account Management

• Provide full-spectrum account management for HR solutions, including advisory on Employment Act regulations, market trends, and salary benchmarks.
• Support project management activities for Retail, Events & Exhibitions.
• Maintain high levels of client satisfaction through quality checks (e.g., onsite audits, mystery shopping).
• Conduct periodic operational reviews with clients and key stakeholders.
• Build strong, trust‑based relationships with clients.
• Manage invoicing processes to ensure timely accounts receivable collection.
• Assess cost-to‑serve and target profitability margins to establish project plans, resource allocation (including buffer resources), and timelines.
• Align processes with internal functional groups (e.g., Finance, APB) to facilitate timely payments and invoicing.

Candidate Sourcing

• Work with the recruitment team to identify suitable sourcing channels and recruitment strategies.
• Screen and select candidates using a structured evaluation approach.
• Coordinate interview processes between clients and candidates.
• Manage and administer candidate offers.

Associate Management

• Handle onboarding processes, including contract preparation, induction, briefing, training coordination, and issuance of work tools.
• Manage performance reviews and disciplinary matters.
• Oversee contract administration for associates.
• Implement associate retention and welfare initiatives.
• Respond to and resolve associate queries related to employment.

Operations Management

• Act as the operational point of contact for clients and associates.
• Monitor service delivery to ensure alignment with project scope.
• Manage out-of-scope requests and operational contingencies.
• Oversee rostering and buffer resource planning.
• Conduct scheduled and unscheduled onsite visits as required.
• Facilitate accurate and timely information sharing with clients and associates.
• Identify opportunities to improve work processes, policies, and project plans.
• Maintain systematic documentation and records.
• Provide accurate and timely payroll and billing information.
• Manage escalations and implement effective service recovery.
• Ensure compliance with company policies and applicable legislative requirements.

Other Terms

• 1 year contract, renewable
• Work mobile will be issued
• Office location: Orchard
• 1 month bonus upon completion of every 6 months period

Carin Sim
Direct Line: [phone]
EA License No: 91C2918
Personnel Registration Number: R23113561