Operations Manager Service

Hitachi; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global engineering services company is seeking an experienced Operations Manager in Singapore to optimize service delivery and drive growth. The role requires a Bachelor's degree in electrical engineering and 15 years of relevant experience in Electrification Power Generation or Power Transmission & Distribution. The Operations Manager will enhance service operations, ensure high-quality delivery, and foster teamwork, while aiming to achieve financial objectives. Employee benefits include comprehensive medical plans and leave programs.

Benefits

Employer-sponsored medical plan

Central Provident Fund (CPF)

Group insurance programs

Leave programs

Qualifications

• 15 years of experience in Electrification Power Generation or Power Transmission & Distribution.
• Strong customer focus and result oriented.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced dynamic environment.

Responsibilities

• Develop and execute plans to enhance Service Operations aligning with business objectives.
• Ensure high-quality service delivery developing and implementing standards.
• Monitor and analyze service metrics identifying areas for improvement.
• Foster a culture of teamwork and operational excellence within Service Operations.
• Oversee financial performance driving revenue growth.

Skills

Customer Service

Electronics Engineering

Large Account Management

Client Services

Education

Bachelor's degree in electrical engineering or equivalent

Job description

Location :

Singapore Central Singapore Singapore

Job ID : R0098686

Date Posted :

Company Name : HITACHI ENERGY SINGAPORE PTE. LTD.

Profession (Job Category) : Engineering & Science

Job Schedule : Full time

Remote : No

Job Description

Hitachi Energy Service is a trusted lifecycle partner providing customers with secure sustainable and innovative service solutions globally. Our Service offerings empower customers & partners to holistically manage the asset lifecyclefrom start-of-life (e.g. Install & Commission) through services designed to strengthen operational-life (e.g. Upgrade Repair & Extend) to end-of-life activities (e.g. Replace & Decommission). Designed to adapt to every O&M strategy services can be procured stand-alone or as part of an EnCompass partnership agreement. Additionally the net-zero transition begins with the Installed Base and we continue to innovate across our Sustain & Decarbonize category which includes our made-for sustainability offerings.

Were seeking a highly motivated and experienced Operations Manager to lead our newly formed Service Business Unit in Singapore reporting to the Local Service Unit Manager. The role involves overseeing and optimizing Service Operations to ensure high-quality service delivery and customer satisfaction while driving growth through expanding our Service population and supporting New Business development. Youll work closely with operations training networks workshops and business processes to streamline service operations and achieve business objectives .

How you’ll make an impact

You will develop and execute plans to enhance Service Operations aligning with business objectives through cross-functional collaboration.

You will ensure high-quality service delivery developing and implementing standards policies and procedures.

You will monitor and analyse service metrics identifying areas for improvement cost savings and efficiency gains. Implement corrective actions to enhance service quality.

You will foster a culture of teamwork continuous improvement and operational excellence within Service Operations and across the organization.

You will oversee Service teams financial performance driving revenue growth and achieving financial objectives . Uphold Hitachi Energys core values of safety quality and integrity promoting a culture of service integrity and capability development.

You will provide operational expertise and support to Sales / Tender team enhancing sales opportunities through technical input and schedule optimization.

Identify and mitigate risks throughout execution ensuring timely and effective risk management.

You will develop and maintain strong relationships with key customers and stakeholders addressing their needs and concerns promptly. Implement customer feedback mechanisms to continuously improve service delivery

Your background

Bachelors degree in electrical engineering or equivalent

15 years of experience in Electrification Power Generation or Power Transmission & Distribution with knowledge in Transformers and High-Voltage equipment is essential

Strong customer focus and result oriented

Excellent analytical and problem-solving abilities.

Strong communication and interpersonal skills.

Ability to work in a fast-paced dynamic environment

Complex project implementation record

More about Hitachi Energy

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial physical and mental wellbeing and personal development. We want you to truly thrive with us in work and out.

For this role depending on grade and experience we offer the following employee benefits.

Employer-sponsored medical plan (inc. dental care and optical).

Central Provident Fund (CPF).

Group Term Life insurance Group Personal Accident insurance Group Business Travel insurance.

Hospitalization Insurance.

Leave programs (Annual leave medical leave Hospitalization leave Exam leave etc.).

• Benefits are subject to therespective plan rules.

We can provide more information during therecruitment process

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Required Experience :

Manager

Key Skills

Customer Service,ABAP,Apps,Electronics Engineering,Large Account Management,Client Services

Employment Type : Full-Time

Experience : years

Vacancy : 1