Operations Manager, Hospitality & Guest Experience

PARTNERS IN ACTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking a full-time Operational Manager to oversee staff and ensure exceptional customer service. The ideal candidate will have at least one year of experience in a similar role and be fluent in English. Responsibilities include managing food and beverage orders, overseeing customer interactions, and maintaining cleanliness. The position offers a monthly salary of $3600-$4000 with various benefits, including a fun working environment, annual increments, bonuses, and medical benefits.

Benefits

Annual pay increment

Monthly bonus

Attendance allowance

Medical Benefits

Meals provided

Qualifications

• Minimum 1 year experience in a similar working environment required.
• Able to communicate effectively in English.

Responsibilities

• Assist to plan, hire, train, oversee and manage staff.
• Ensure customers are satisfied with food, drinks and service.
• Process customer complaints patiently.
• Maintain overall cleanliness of shop front.

Skills

Fluent English

Customer service skills

Ability to manage staff

Sales skills

Job description

A hospitality company in Singapore is seeking a full-time Operational Manager to oversee staff and ensure exceptional customer service. The ideal candidate will have at least one year of experience in a similar role and be fluent in English. Responsibilities include managing food and beverage orders, overseeing customer interactions, and maintaining cleanliness. The position offers a monthly salary of $3600-$4000 with various benefits, including a fun working environment, annual increments, bonuses, and medical benefits.