Operations Manager

AERO (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading operational management firm in Singapore seeks an experienced Operational Manager to oversee day-time operations and ensure efficient workflow. The ideal candidate will lead a dynamic team, implement policies, and monitor KPIs to drive continuous improvement. Key responsibilities include managing logistics, ensuring compliance with regulations, and building strong customer relationships. This role offers the opportunity to make a significant impact in a fast-paced environment.

Qualifications

• Proven experience in operational management.
• Strong leadership and team management skills.
• Ability to analyze operational data to drive improvements.

Responsibilities

• Oversee day‑time operations to ensure a smooth workflow.
• Implement operational policies and monitor KPIs.
• Lead and mentor operational staff and conduct performance reviews.

Job description

Operational Management

• Oversee and manage day‑time operations to ensure smooth and efficient workflow.
• Implement operational policies, procedures, and best practices.
• Monitor operational KPIs and take corrective actions when needed.
• Optimize resource allocation, manpower planning, and work scheduling.

Logistics & Coordination

• Coordinate with internal teams, suppliers, and customers to ensure timely delivery of services/products.
• Oversee logistics, procurement, and inventory management (if relevant to your business).
• Resolve any operational delays, issues, or service disruptions.

Team Leadership

• Lead, supervise, and mentor operational staff.
• Conduct training, performance reviews, and team development programs.
• Maintain a positive, safe, and compliant working environment.

Process Improvement

• Identify gaps in current processes and propose solutions for enhancement.
• Drive continuous improvement initiatives to increase efficiency and reduce costs.
• Introduce automation or system upgrades where relevant.

Customer & Stakeholder Management

• Serve as a primary contact for customers regarding operational matters.
• Ensure customer satisfaction by delivering high-quality, timely services.
• Build strong relationships with suppliers, partners, and external agencies.

Compliance & Reporting

• Ensure compliance with industry regulations, safety standards, and company policies.
• Prepare operational reports for management, including performance metrics and forecasts.
• Assist in audits, certifications, and regulatory submissions.