Operations Manager

DOCG PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading outlet management company in Singapore is seeking a Manager to oversee day-to-day operations. The role involves ensuring customer satisfaction, managing inventory, and complying with health regulations. Successful candidates will enjoy a competitive salary, career advancement opportunities, and staff discounts on meals. The working schedule is 6 days a week, 11am to 11pm.

Benefits

Competitive salary and benefits package

Opportunities for career advancement

Dynamic work environment

Staff discounts on meals

Responsibilities

• Oversee day-to-day operations of the outlet, ensuring smooth and efficient functioning.
• Ensure high customer satisfaction by monitoring service standards and addressing feedback.
• Handle customer complaints and inquiries professionally, resolving issues efficiently.
• Manage inventory levels to avoid over-ordering while ensuring the outlet is well-stocked.
• Monitor and control wastage and food costs to maintain profitability.
• Ensure compliance with health and safety regulations including food hygiene and sanitation.

Job description

Overview

Location(s): CBD

Working Days: 6 days/week

Working Hours: 11am to 11pm (2 hrs break)

Responsibilities

• Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.
• Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.
• Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.
• Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.
• Monitor and control wastage and food costs to maintain profitability.
• Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.
• Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer

• Competitive salary and benefits package.
• Opportunities for career advancement and skill development.
• A dynamic and supportive work environment.
• Staff discounts on meals.

How to Apply

Sent your resume and a cover letter via this platform