Operations manager

SUHANG XIANGBAN PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent restaurant company in Singapore is seeking a manager to oversee daily operations, enhance customer service, and maintain high standards of quality. Responsibilities include managing multiple outlets, coordinating with staff and the Head Chef, ensuring compliance with safety regulations, and training employees. The ideal candidate will possess strong operational and leadership skills, with a focus on continuous improvement and customer satisfaction.

Responsibilities

• Coordinate daily operations for Restaurant operations.
• Manage other restaurants outlets based on feedback.
• Deliver good service and maximize customer satisfaction.
• Respond efficiently to customer complaints.
• Regularly review product quality and source new vendors.
• Prepare daily and inventory reports for the Managing Director.
• Ensure compliance with sanitation and safety regulations.
• Coordinate menu planning with Head Chef.
• Maintain restaurant's public image and suggest improvements.
• Control operational costs and cut waste.
• Train new and current employees on service quality.

Job description

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.