Operations Manager

ALLIED MOVING SERVICES (S) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A moving service company based in Singapore is seeking an Operations Manager to oversee household removal operations, ensure high customer satisfaction, and manage costs effectively. The ideal candidate should possess strong leadership qualities, exceptional organizational skills, and a commitment to operational excellence. Responsibilities include supervising crews, managing vendor relationships, and ensuring compliance with safety standards while driving process improvements across the organization.

Responsibilities

• Responsible for operational control and people leadership in moving services.
• Manage end-to-end household goods moving operations.
• Supervise and train packing crews, drivers, supervisors, and warehouse staff.
• Ensure high service standards and customer satisfaction.
• Control operational costs and manage vendors.
• Ensure compliance with safety standards and labor laws.

Skills

Leadership

Microsoft Office

Microsoft Excel

Interpersonal Skills

Inventory

Administration

Vehicles

Compliance

Project Management

Transportation

Accountability

Communication Skills

Customer Satisfaction

Team Player

Customer Service

Loss Prevention

Job description

Roles & Responsibilities

Responsible for operational control and people leadership and accountability of the Moving Services household removals, storage and associated operations activities to ensure cost effective & operational targets are achieved.

Operations Management

• Manage end-to-end household goods moving operations including packing, loading, transportation, storage, and delivery.
• Plan daily, weekly, and monthly operational schedules for crews, vehicles, and equipment.
• Coordinate with sales, customer service, warehouse, and transport teams to ensure smooth execution of moves.
• Monitor job progress and resolve operational issues in real time.

Team & Workforce Management

• Supervise and train packing crews, drivers, supervisors, and warehouse staff.
• Allocate manpower effectively based on workload and job complexity.
• Conduct performance evaluations and ensure discipline, productivity, and adherence to SOPs.
• Ensure proper use of packing materials, tools, and equipment.

Customer Service & Quality Control

• Ensure high service standards and customer satisfaction throughout the moving process.
• Handle escalations, complaints, damages, and claims professionally.
• Conduct quality checks at packing, loading, and delivery stages.
• Maintain accurate documentation such as inventories, delivery reports, and damage reports.

Cost Control & Vendor Management

• Control operational costs related to labor, transport, packing materials, and storage.
• Negotiate and manage vendors, subcontractors, and transport partners.
• Monitor profitability of jobs and optimize operational efficiency.

Safety, Compliance & Risk Management

• Ensure compliance with safety standards, labor laws, and company policies.
• Enforce safe packing, lifting, and driving practices.
• Ensure compliance with insurance requirements and claim procedures.
• Implement loss prevention and damage control measures.

Warehouse & Inventory Management

• Oversee Warehouse storage operations, including inbound and outbound movements.
• Ensure proper labeling, stacking, and storage of customer goods.

Reporting & Process Improvement

• Prepare operational reports on productivity, costs, damage, and service performance.
• Analyze operational data to identify improvement opportunities.
• Implement process improvements and best practices to enhance efficiency and service quality.

Tell employers what skills you have

• Leadership
• Microsoft Office
• Microsoft Excel
• Interpersonal Skills
• Inventory
• Administration
• Vehicles
• Compliance
• Project Management
• Transportation
• Accountability
• Communication Skills
• Customer Satisfaction
• Team Player
• Customer Service
• Loss Prevention