Operations Lead

Tucker Medical; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Singapore is looking for an Operations Lead to enhance patient care experiences. In this pivotal role, you will ensure operational excellence, guide a team in delivering quality patient services, and drive projects that improve processes. Candidates should possess a relevant Bachelor's degree and have at least 3-5 years of experience in healthcare or service environments. The ideal candidate is skilled in healthcare compliance, team development, and operational support.

Qualifications

• Minimum 3-5 years of supervisory or support experience in healthcare or service-oriented environments.
• Experience in healthcare compliance, preferably with Ministry of Health regulations.

Responsibilities

• Support patient services team, ensuring quality service.
• Prepare and improve workflows and SOPs.
• Ensure compliance with MOH regulations and assist in audits.
• Support financial objectives and manage resources efficiently.
• Drive operational improvement initiatives and projects.

Skills

Support and organizational abilities

Excellent communication skills

Knowledge of healthcare compliance

Budgeting experience

Service planning experience

Education

Bachelor’s degree in Healthcare or related field

Job description

At Tucker Medical, we don’t just provide healthcare. We deliver personalised, world-class care experiences that transform lives. As our Operations Lead, you will be at the heart of this mission, leading a team that shapes every patient’s journey and driving innovations that redefine what exceptional care looks like.

About the Role

Tucker Medical is seeking a motivated and exceptional individual to join our team as an Operations Lead. In this role, you will serve as the Operations Lead for our frontline patient services team in addition to assisting the clinic’s day-to-day operations and supporting internal and external projects and programmes.

Reporting directly to the Chief Operating Officer (COO), you will be responsible for ensuring operational excellence, supporting patient experience initiatives, and delivering on projects. This role is ideal for someone passionate about personalised healthcare experiences who also brings strong operational discipline and support skills.

Responsibilities

Frontline Patient Services Support

• Support the patient services team, ensuring the delivery of a warm, professional, and consistent service experience.

• Assist patient flow, scheduling, and coordination of care.

• Resolve patient inquiries and service issues, maintaining the highest standards of care.

Operations & Process Excellence

• Prepare and improve existing workflow. This includes creation of Standard Operating Procedures (SOPs) to support efficient clinical operations.

• Introduce systems (including automation) and process improvements that enhance both efficiency and patient satisfaction.

• Collaborate across departments (admin, finance, clinical support) to ensure smooth operations.

Quality, Compliance & Safety

• Ensure compliance with the Ministry of Health (MOH) regulations and internal quality standards.

• Assist readiness for audits, inspections, and equipment maintenance.

• Support emergency and crisis management protocols.

Financial & Resource Support

• Align day-to-day decisions with the clinic’s financial objectives.

• Support scheduling, manpower allocation, and space utilisation effectively.

• Support billing processes and cost optimisation initiatives.

Project & Change Support

• Drive improvement initiatives and operational projects.

• Support new service launches and facility expansion projects.

• Provide clear updates and reports to senior support.

Procurement & Inventory

• Support procurement and supplier relationships, may include contract negotiations.

• Ensure optimal inventory levels and utilisation.

Team Development & Training

• Conduct training programs to strengthen patient service and operational standards.

• Support staff and build a positive, accountable team culture.

Qualifications

• Education: Bachelor’s degree (Healthcare, Business, Support, or related field).

• Experience: We welcome applicants with supervisory or support experience (minimum 3-5 years) in healthcare, hospitality, or other service-oriented environments. The role will be appointed as Operations Lead, depending on the candidate’s experience, competencies, and readiness to take on the full scope of responsibilities.

Skills

• Strong support, organisational, and people support abilities.

• Excellent communication and interpersonal skill.

• Knowledge of healthcare compliance and regulations (MOH experience preferred).

• Budgeting and resource optimisation.

• Service planning and project support experience.