Operations Executive (Japanese Speaking)

JTB PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tourism company seeks a Travel Coordinator to manage bookings and arrangements for clients. The role involves translating itineraries from Japanese to English and providing recommendations for travel services. Candidates should be fluent in both languages and possess relevant qualifications in hospitality. A positive attitude and ability to work under tight schedules are essential.

Qualifications

• Diploma in Tourism or Hospitality or related field is advantageous.
• Work experience in Tourism or Hospitality industry preferred.
• Proficiency in English and Japanese required.

Responsibilities

• Handle bookings and arrangements for travel inquiries from various channels.
• Translate documents from Japanese to English as needed.
• Provide recommendations for hotels and transportation based on customer requests.

Skills

Fluency in English

Fluency in Japanese

Communication

Customer Service

Positive Attitude

Education

Diploma in Tourism or Hospitality Studies

Tools

Microsoft Office

Job description

Job Descriptions:

• Handle booking and arrangement for travel enquires and request from Japan JTB sales office and other channels which comes through phone calls & emails
• Provide recommendation of hotels, restaurants and transportation base oncustomers’ requests & interests
• Translating documents (from Japanese itinerary into English itinerary & prepare the handout accordingly)
• Provide information on travel visa & requirements
• Handle travel operations including reservations, standby at the hotel and/or assigned venue to ensure smooth tour arrangement
• Any other ad-hoc tasks that may be assigned by the Company from time to time

Requirements:

• Diploma in Tourism or Hospitality studies or relevant Field is advantage
• Work experience in Tourism or Hospitality industry is advantage
• Fluent in speaking and writing of both English & Japanese language is essential to liaise closely with Japan land operators, local Japan sales office & tour arrangement
• Proficient in Microsoft Office
• Ability to work under tight schedules with positive working attitude