Operations Executive/Admin

Timbre Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service provider in Singapore is seeking an Operations Manager for One Punggol Hawker Centre. The ideal candidate will manage daily operations, ensure compliance with regulations, and liaise with tenants. Responsibilities include maintaining cleanliness, overseeing staff, and ensuring positive customer interactions. The position requires excellent management skills and experience in tenancy management.

Qualifications

• Strong management and organisational skills.
• Ability to engage positively with customers.
• Experience in tenancy management.

Responsibilities

• Maintain cleanliness and quality at the Hawker Centre.
• Manage tenancy requirements and build relations with tenants.
• Oversee Tuckshop operations and staff scheduling.

Job description

Venue: One Punggol Hawker Centre

Only Singaporeans*

Operations at One Punggol Hawker Centre is divided into 3 categories:

1. Daily Operations/Cleaners

• Maintain quality service standards, ensure cleanliness of the Hawker Centre, ensure compliance to regulations and law
• Ensure smooth operations of the Hawker Centre in accordance to the company SOPs and operational work flows
• Deliver positive customer interactions including involvement in customer service, recovery work and compliant management
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/resolved
• To manage Tuckshop and handle Tenancy issues
• Ensure all settlement are tallied
• Ensure top-up kiosk are in working conditions at all times
• Ensure tray return stations are in working conditions at all times
• Ensure cleaners are complying with their daily job requirements
• Assist in events when needed

2. Tenants

• Handle tenancy management
• Liaise with Tenants on operational fundamental requirements
• Assist Outlet Manager in resolving existing tenants requests and problems
• Ensure all tenants follow safe work procedures
• Ensure all documentation is properly updated
• Ad-hoc duties as assigned
• Build relations with tenants and solve problems that may arise within the Hawker Centre
• Issue paper roll to tenants weekly
• Do monthly NEA reports
• Do quarterly NEA reports
• Do quarterly PPT report
• Do monthly updates on stall assistant for stalls
• Do quarterly price comparison between competitors
• Do monthly update on stall tenancy
• Update operating hours for stalls on monthly basis
• Update contact details for tenants
• Do FM report
• Ensure monthly service reports are filled properly/timely
• Do proper filling for tenants documents
• Submit monthly reports to finance
• Take electrical meter reading every month end
• Take digester reading daily
• Ensure posters / banners are updated
• Email tenants on memo and updates
• Arrange and liaise for spring cleaning contractors
• Ensure spring cleaning is done in accordance with requirements
• Liaise with new stall owners for new stall set up

Includes:

• a) arranging for equipment to be in
• b) set up of POS system
• c) educate on how to use the POS
• d) set up POS backend, creating menu
• e) educate use of tray card and arranging for stall cutleries
• f) ensure NEA license is obtained
• g) ensure $3 meal is available
• h) dealing with gas supplier and tenants on new setup
• i) update on operating hours / email
• j) update relevant departments on the new change
• a) liaise with stall owners for exiting
• b) ensure stall is reinstate back (if required)
• c) ensure POS system is in working conditions and hardware are in good conditions
• d) ensure tray card is handed over
• e) arrange for disconnection of gas
• f) ensure no perishable products are left in the stall
• g) remove stall from delivery platform (if necessary)
• h) sign NEA termination form
• i) remove email and backend access
• j) update relevant department on the exit
• k) take final reading upon hand over

3. Tuckshop

• Planning staff schedule
• Monthly stock take
• Ordering of goods and maintaining it at a healthy level
• Maintenance of equipment at Tuckshop
• Resolving staff issues
• Monthly report for sales at Tuckshop
• Daily entry for shift sales
• Witness cashiering hand over between shifts
• Helping out at Tuckshop when needed
• Update inventory