Operations Executive

BHC CHICKEN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service company in Singapore seeks an experienced F&B Operations Manager to oversee food and beverage operations. This role involves managing both front and back of house to ensure customer satisfaction and meet financial goals. You will collaborate with Outlet Managers to set KPIs, manage inventory for quality, and drive operational excellence. Ideal candidates will have a proven track record in leadership and customer service within the F&B sector.

Qualifications

• Proven experience in operations management within the food and beverage sector.
• Strong leadership skills to motivate a diverse team.
• Ability to manage multiple tasks efficiently under pressure.

Responsibilities

• Overseeing daily operations of the F&B outlet.
• Ensuring high standards of service and quality.
• Facilitating the training of new staff.

Skills

Leadership

Customer service

Inventory management

Budget management

Quality control

Job description

An F&B Operations Manager oversees the short-and long-term planning for all food and beverage operations in an organization. The Executive manages front- and back-of-house operations to achieve customer satisfaction and quality service while meeting or exceeding financial goals.

Work closely with the Outlet Managers and Ops Manager in all her/his responsibilities by coordination and managing the operation of the F&B outlet, ensuring internal and external customer satisfaction, productivity, maximization of revenue and resources, and effective control.

Responsibilities

• Assist with the creation of Singapore KPIs and revenue targets, and ensure the team is focused on them on a daily basis
• Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
• Compare performance with market competitors and drive the team toward the right output ensuring high quality on a daily basis
• Participate in the daily preparation and unit management as required to ensure the optimal output of meals at the highest quality level

Operational

• Responsible for all aspects of outlet’s F&B operations runs smoothly on a day to day basis.
• Ensure safety and hygiene guidelines are followed.
• Discuss, review, implement and improve SOP for outlet.
• Help control labour cost by maximizing allocation and rostering of team members
• Report on management regarding sales results and productivity.
• Ensure outlet achieve profitability.
• Purchases - pricing, quality, ordering, freshness and looking for competitive suppliers.

Supervisory

• Supervise, lead & motivate the team.
• Provide and coordinate training and development program for all staff.
• Monitor employee performance and participate in annual employee performance reviews.

Customer Service

• Receive, review and act upon feedback and complaints received form customers.
• Responsible for ensuring consistent quality of service