Operations Collection Executive

Experian; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global data and technology company in Singapore is seeking an administrative professional to achieve operational efficiency and ensure SLA commitments. Candidates should have at least 2 years of experience or be fresh graduates with a positive attitude. The role requires proficiency in Microsoft Word and Excel, attention to detail, strong analytical skills, and familiarity with the Singapore business landscape. Join an award-winning workplace focused on people and innovation.

Benefits

DEI initiatives

Work/life balance

Development opportunities

Wellness programs

Recognition and reward programs

Qualifications

• Minimum 2 years of administration experience.
• Fresh graduate with positive attitude may be considered.
• Proficient in Microsoft Word and Excel.
• Meticulous with an eye for detail.
• Ability to think analytically and operate efficiently.
• Strong initiative and ability to perform independently or in a team.
• Familiarity with Singapore business landscape.

Responsibilities

• Achieve or exceed operational efficiency targets.
• Deliver on service-level-agreement commitments.
• Ensure accurate upload of new cases into the Collection system.
• Monitor auto-buy and integration programs.
• Provide feedback on system/process issues.
• Initiate process improvement suggestions.
• Support system enhancements and testing.
• Handle backup operational duties.
• Manage incoming and outgoing correspondence.
• Prepare and distribute reports.

Skills

Administration experience

Microsoft Word

Microsoft Excel

Attention to detail

Analytical thinking

Effective communication

Teamwork

Initiative

Education

Diploma/Degree in business or relevant studies

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery
• Ensure accurate and timely upload of new cases assigned by clients into Collection system
• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems
• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers
• Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary
• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
• Handle back-up operational activities/duties of other operation functions, where necessary
• Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team
• Prepare and distribute daily/weekly/monthly reports
• Assume any report or task assigned that are relevant to operations

Qualifications

What you’ll need to bring to the team:

• Minimum 2 years of administration experience
• Fresh graduate with positive attitude may be considered
• Proficient in Microsoft Word and Excel
• Meticulous with an eye for detail
• Ability to think analytically, operate efficiently and communicate effectively
• Strong initiative and the ability to perform both independently and as part of a team
• Diploma/Degree in business or relevant studies
• Familiarity with Singapore business landscap

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affiantative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together