OPERATIONS ANALYST

SMS MOBILES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A technology firm in Singapore is seeking a Business Operations Analyst to enhance organizational efficiency. This role involves analyzing business processes, collaborating with multiple teams, and providing data-driven insights. The ideal candidate will support operational improvements, assist in strategic planning, and measure the impact of changes. Strong analytical skills and experience with process improvement are essential for this position.

Qualifications

• Experience in analyzing business processes and operational performance.
• Ability to collect and interpret data to drive insights.
• Familiarity with process improvement frameworks.

Responsibilities

• Analyze and improve business processes to enhance efficiency.
• Gather requirements from stakeholders to inform decision-making.
• Build reports and dashboards to track business performance.
• Collaborate with various departments to streamline operations.
• Support strategic planning and operational initiatives.

Skills

Operational analysis

Data interpretation

Process improvement methodologies (Lean, Six Sigma)

Cross-function collaboration

Job description

The Business Operations Analyst supports organizational efficiency and growth by analyzing business processes, operational performance, and data-driven insights. This role partners with cross-functional teams to identify inefficiencies, improve workflows, support strategic initiatives, and ensure operational alignment with business goals.
Operational Analysis

• Analyze business processes, workflows, and operating models to identify inefficiencies and improvement opportunities

• Gather, document, and evaluate operational requirements from stakeholders

• Develop process maps, SOPs, and operational documentation

Data & Reporting

• Collect, analyze, and interpret operational and financial data

• Build dashboards, reports, and KPIs to track performance and trends

• Provide actionable insights and recommendations to leadership

Process Improvement

• Support continuous improvement initiatives (e.g., Lean, Six Sigma, automation)

• Assist in designing and implementing new processes or system enhancements

• Measure impact and ensure improvements deliver measurable results

Stakeholder Collaboration

• Work cross-functionally with Finance, Operations, Sales, Product, and IT teams

• Translate business needs into analytical or operational solutions

• Support change management and adoption of new processes

Strategic Support

• Assist with business planning, forecasting, and operational strategy

• Conduct ad-hoc analyses to support leadership decision-making

• Support vendor evaluation, cost optimization, and resource planning initiatives