OPERATION SOLUTION MANAGER

PRIMARIUS STAFFING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing solutions company in Singapore is seeking an Operations Solutions Manager responsible for improving operations through the design and management of effective solutions. The role involves analyzing processes, developing workflows, implementing tools, and leading projects to enhance productivity. Candidates should possess strong skills in operations and project management, communication, and a customer-oriented mindset. This position supports the overall growth and efficiency of the business.

Responsibilities

• Analyse current processes and identify areas to improve productivity.
• Develop new operational workflows, SOPs, and automation solutions.
• Implement tools or systems to improve speed, accuracy, and cost efficiency.
• Monitor KPIs and performance trends to ensure targets are met.
• Understand business problems and design practical operational solutions.
• Lead projects that introduce new processes, technology, or service models.
• Test new solutions and refine them based on feedback.
• Track operational data and generate performance reports.
• Use data to make informed decisions and optimize operations.
• Support operations teams with training on new tools or processes.

Skills

Operations management

Project management

Problem solving & root-cause analysis

Process improvement (Lean, Kaizen, or Six Sigma)

Data analysis (Excel, Sheets, or BI tools)

Documentation (SOP writing, workflow diagrams)

Strong communication

Leadership & teamwork

Good time management

Adaptability in fast-changing environments

Customer-oriented mindset

Job description

Job Overview

An Operations Solutions Manager is responsible for improving the company’s operations by designing, implementing, and managing solutions that increase efficiency, reduce cost, and support business growth. They act as the link between operations, management, and clients to ensure smooth workflows and strong performance.

Key Responsibilities

• Analyse current processes and identify areas to improve productivity.
• Develop new operational workflows, SOPs, and automation solutions.
• Implement tools or systems to improve speed, accuracy, and cost efficiency.
• Monitor KPIs and performance trends to ensure targets are met.
• Understand business problems and design practical operational solutions.
• Lead projects that introduce new processes, technology, or service models.
• Test new solutions and refine them based on feedback.
• Track operational data and generate performance reports.
• Use data to make informed decisions and optimize operations.
• Work with sales, finance, HR.
• Support operations teams with training on new tools or processes.
• Work with clients to customize operational solutions when required.
• Manage a team of coordinators, supervisors, or specialists.
• Ensure the team follows SOPs and meets service standards.
• Coach team members and lead continuous improvement efforts.
• Handle daily operational issues and provide effective solutions.
• Quickly resolve bottlenecks affecting service delivery.
• Manage escalations from clients.

Skills (Bonus if have)

• Operations management
• Project management
• Problem solving & root-cause analysis
• Process improvement (Lean, Kaizen, or Six Sigma is a bonus)
• Data analysis (Excel, Sheets, or BI tools)
• Documentation (SOP writing, workflow diagrams)
• Strong communication
• Leadership & teamwork
• Good time management
• Adaptability in fast-changing environments
• Customer-oriented mindset