OPERATION MANAGER

SOHOBAR2 (PRIVATE LIMITED); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading firm in Singapore is seeking a managerial candidate responsible for developing strategic operational objectives, overseeing financial management, and optimizing processes. The role requires recruiting and training staff, implementing quality control measures, and ensuring compliance with legal standards. Collaboration across departments is essential to improve customer satisfaction and operational efficiency. This position promises a dynamic environment where you can enhance organizational effectiveness.

Responsibilities

• Develop and implement strategic operational objectives aligned with company goals.
• Design, implement, and maintain standard operating procedures.
• Manage budgets, track expenses, and analyze financial data.
• Recruit, train, supervise, and develop staff.
• Implement and monitor quality control measures.
• Ensure compliance with regulations and safety standards.
• Oversee procurement and manage vendor relationships.
• Analyze operational data to identify trends and improvement opportunities.
• Collaborate with other departments for smooth operations.
• Improve customer service and ensure service levels meet expectations.

Job description

Key Responsibilities

• Strategic & Operational Planning:Develop and implement strategic operational objectives and plans to align with the company's goals.
• Process Optimization:Design, implement, and maintain standard operating procedures (SOPs) to improve efficiency and reduce costs.
• Financial Management:Manage budgets, track expenses, analyze financial data to improve profitability, and control inventory.
• Staff Management:Recruit, train, supervise, and develop staff; set goals for individuals and teams; and foster a positive and productive work environment.
• Quality Assurance:Implement and monitor quality control measures and performance indicators (KPIs) to ensure high standards of products and services.
• Compliance & Safety:Ensure all operations are compliant with legal regulations, company policies, and occupational health and safety standards.
• Vendor & Resource Management:Oversee procurement, manage third-party vendor relationships, and ensure efficient resource allocation.
• Data Analysis & Reporting:Collect, analyze, and interpret operational data and metrics to identify trends, problems, and opportunities for improvement.
• Cross-Departmental Collaboration:Work with other departments, such as sales, finance, and HR, to ensure smooth, collaborative operations across the organization.
• Customer Satisfaction:Strive to improve customer service and ensure service levels meet expectations.