Operation Executive (Visual Merchandising and Training)

HYSSES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is looking for an enthusiastic member to join their Retail Operations Team. The role involves leading staff training, overseeing store operations, and enhancing visual merchandising to elevate customer engagement and sales. Candidates should have a diploma in relevant fields and experience in retail settings, demonstrating strong customer service and organizational skills in a dynamic environment. The position offers opportunities for professional growth and development.

Benefits

Competitive salary package

Health benefits

Performance bonuses

Staff discounts

Qualifications

• 2-3 years of experience in retail operations, training, or visual merchandising required.
• Experience in marketing campaigns is a plus.
• Proven ability to achieve sales targets.

Responsibilities

• Lead On-the-Job Training and Structured-Based Training programs.
• Implement visual merchandising guidelines across retail outlets.
• Oversee new store openings and renovations.
• Monitor operational efficiency and drive sales targets.
• Participate in stock checks and audits.

Skills

Retail operations experience

Training and development

Customer service excellence

Visual merchandising

Interpersonal communication

Education

Diploma in Business, Marketing, or Retail Management

Job description

Why Join Hysses Singapore?

• Career Growth: Opportunities for professional development and career advancement.
• Employee Benefits: Competitive salary package, health benefits, staff discounts, and performance bonuses.
• Inclusive Culture: A diverse workplace where innovative ideas are valued and teamwork is encouraged.

Position Overview

Hysses Singapore is seeking a passionate and driven individual to join our Retail Operations Team! In this role, you will be actively involved in retail staff training, store operations, visual merchandising, inventory management, customer engagement, and sales support. You will also work closely with HR, Creative, Marketing, and Management teams to provide operational feedback and drive process improvements. If you thrive in a dynamic retail environment and enjoy creating meaningful brand experiences, we’d love to have you on our team!

Key Responsibilities

• Lead On-the-Job Training (OJT), Structured-Based Training (SBT) and Continuous Product Training (CPT) programs to build retail staff capability and performance.
• Lead the implementation of visual merchandising guidelines across all retail outlets, by developing and coordinating creative displays, seasonal setups, and store layouts that enhance product visibility and drive sales.
• Oversee new store openings, renovations, and visual rollouts by coordinating with mall management and cross-functional teams.
• Monitor and ensure operational efficiency and productivity, driving the Singapore retail team to meet sales target through effective training inventions and proactive process improvement.
• Maintain high standards of operational readiness and housekeeping.
• Participate in monthly stock checks and audits to ensure inventory accuracy and compliance and implement corrective actions to minimize stock variances and improve operational efficiency.
• Identify operational challenges, recommend improvements, and contribute to the refinement of Standard Operating Procedures (SOPs).
• Proactively support manpower planning and resource allocation.
• Collaborate with Marketing to plan, organize, and deliver retail workshops and customer engagement events.

Required Skills and Qualifications

• Diploma in Business, Marketing, Retail Management, or a related field preferred. At least 2–3 years of experience in retail operations, training, or visual merchandising.
• At least 1-2 years’ experience in retail operations, visual merchandising and marketing campaigns. Strong eye for design and detail to maintain brand-aligned store displays.
• Proven ability to deliver excellent customer service, apply upselling techniques, and consistently achieve sales targets.
• Strong interpersonal and communication skills to provide effective feedback and work cross-functionally with HR, Marketing, Creative, and Management teams.
• Ability to identify operational challenges, recommend improvements, and contribute to SOP development.
• Highly organized, detail-oriented, proactive, and able to thrive in a fast-paced retail environment.
• Willing to work in a retail environment and follow retail operating hours.