Operation Executive

CKSE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A facilities management company in Singapore is seeking an Operations Administrator to oversee daily operations, manage staff scheduling, and ensure client satisfaction. The ideal candidate will have a diploma or degree, at least 2 years of relevant experience, and strong communication and organizational skills. Proficiency in Microsoft Office is essential. This position requires a detail-oriented individual capable of multitasking and problem-solving in a dynamic environment.

Qualifications

• 2 years of experience as an operations administrator or in a similar position.
• Excellent communication skills, both written and verbal.
• Detail-oriented with strong analytical skills.

Responsibilities

• Ensure daily operations run smoothly and respond promptly to client inquiries.
• Manage manpower deployment and scheduling for cleaning services.
• Oversee the recruitment process for the operation department.

Skills

Communication skills

Organizational skills

Attention to detail

Problem-solving skills

Multitasking ability

Education

Diploma or Degree

Tools

Microsoft Office

Data management software

Job description

Overview

Mon to Sat in Office. Able to work shift (Anything arise, needed to coordinate with the Operation Team).

Responsibilities

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
• Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
• Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
• Attend meetings, respond to customer feedback for expeditious closure of feedback.
• Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.
• To arrange floater or cleaner jobs schedule and monitor cleaning standard.
• Managing the maintenance of office and facility equipment and solutions.
• Packing equipment and solutions.
• Providing administrative support to other departments or projects as needed.
• Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.
• Maintain strong relationships with clients and ensure their satisfaction with the services provided.
• Need to attend site meeting with customers
• Need to do reports
• Assist in any ad hoc duties assigned

Qualifications

• Diploma or Degrees as prefer
• 2 years of experience as an operations administrator or in a similar position.
• Strong organizational and administrative skills.
• Excellent communication skills, both written and verbal.
• High attention to detail and a results-driven approach
• Ability to pay meticulous attention to details
• Proficiency in Microsoft Office and data management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to multitask.