Onsite Desktop Support Engineer

RAYTON SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A major global real estate company is seeking an Onsite Desktop Support Engineer in Singapore. This role involves deploying software patches, remediating PC vulnerabilities, and assisting with provisioning. The ideal candidate will have strong skills in Windows OS troubleshooting, Microsoft Office tools, and effective communication. This position supports global IT teams and requires a proactive approach to task management and documentation. Candidates should be eager to contribute to process improvements in a dynamic team environment.

Qualifications

• Proficient in troubleshooting Windows OS and command-line utilities.
• Skilled in using Microsoft Office tools, especially Excel, RPA, and mail merge.
• Experienced in software installation and providing remote desktop support.
• Strong follow-up and task management skills.
• Familiar with IS&T standard operating procedures.
• Effective communication skills with global IT teams.

Responsibilities

• Deploy Microsoft and non-Microsoft software patches promptly.
• Remediate PC vulnerabilities identified by the Cybersecurity team.
• Follow up with users on patching issues and send reminders.
• Support testing and implementation of automated patching tools.
• Maintain accurate PC records in ServiceNow’s Hardware Asset Management (HAM).
• Assist with PC provisioning and disposal activities.
• Investigate and resolve issues during software update deployments.
• Document patching activities and track progress consistently.
• Prepare and submit monthly reports on vulnerability status.
• Contribute to automation efforts and process improvements.
• Support team productivity through documentation and reporting.

Skills

Windows OS troubleshooting

Microsoft Office tools (Excel, RPA, mail merge)

Software installation

Remote desktop support

Task management

Effective communication

Job description

Onsite Desktop Support Engineer - ( a major global real estate company headquartered in Singapore )

5 day work week ( Monday to Friday )

Location : CBD area

• Deploy Microsoft and non-Microsoft software patches promptly.

• Remediate PC vulnerabilities identified by the Cybersecurity team.

• Follow up with users on patching issues and send timely reminders.

• Support testing and implementation of automated patching tools.

• Maintain accurate PC records in ServiceNow’s Hardware Asset Management (HAM) module.

• Assist with PC provisioning and disposal activities.

• Investigate and resolve issues during software update deployments (e.g., Adobe, Java, Zoom).

• Document patching activities and track progress consistently.

• Prepare and submit monthly reports on vulnerability status and resolution metrics.

• Contribute to automation efforts and process improvements.

• Support team productivity through documentation and reporting.

Note:
The engineer will operate under the Company’s direction and report to the PC Patching Team Lead.

Qualifications Required :

• Proficient in Windows OS troubleshooting and command-line utilities.

• Skilled in Microsoft Office tools, especially Excel, RPA, and mail merge.

• Experienced in software installation and remote desktop support.

• Strong follow-up and task management capabilities.

• Familiar with IS&T standard operating procedures.

• Effective communicator with global IT team collaboration experience.