(Non-Sales Role) Call Centre Customer Service Officer (Banking Sector Client - Retail Banking Cards)

D L RESOURCES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is sourcing candidates for a non-sales role in the banking sector. The position involves inbound call handling and ensuring customer satisfaction while maintaining compliance with bank standards. Candidates with or without experience are encouraged to apply; training will be provided. This role requires strong communication skills and the ability to work rotating shifts.

Qualifications

• Good command of written and spoken English.
• Pleasant voice and excellent comprehension.
• Ability to work on staggered/rotational shifts.

Responsibilities

• Inbound call handling for bank's accounts servicing.
• Ensure compliance and control standards.
• Customer fulfillment and case follow-through.

Skills

Positive mindset

Excellent communication skills

Analytical skills

Proficient in MS Office

Customer service orientation

Job description

Sourcing for Candidates For Our Banking Sector Client

- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee - [phone] | EA License No. 24C2333 EA Personnel No. R23114521)

Training Program

- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option)

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.