Night Front Office Leader: VIP Guest Experience

The Fullerton Hotels and Resorts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is searching for a Front Office Supervisor to oversee daily operations and ensure an exceptional guest experience. Key responsibilities include coaching staff, managing VIP guest arrivals, and responding to emergencies. The ideal candidate will have strong communication skills, attention to detail, and a commitment to guest satisfaction. This role requires the ability to work effectively under pressure and a willingness to work shifts, including overnight. Join our team and contribute to a world-class service.

Qualifications

• Must be cordial and warm, enjoying interactions with guests.
• Guest-centric orientation is essential.
• Ability to work well under stress and handle challenges professionally.
• Willingness to work on shift rotation, including overnight shifts.

Responsibilities

• Supervise and coach the Front Office operation.
• Ensure smooth daily operations and guest satisfaction.
• Develop close business contacts with house guests for personalized service.
• Respond to emergencies and coordinate with respective departments.

Skills

Guest interaction

Oral and written communication in English

Planning and organizational ability

Attention to details

Job description

A luxury hotel in Singapore is searching for a Front Office Supervisor to oversee daily operations and ensure an exceptional guest experience. Key responsibilities include coaching staff, managing VIP guest arrivals, and responding to emergencies. The ideal candidate will have strong communication skills, attention to detail, and a commitment to guest satisfaction. This role requires the ability to work effectively under pressure and a willingness to work shifts, including overnight. Join our team and contribute to a world-class service.