Museum Front-of-House & Visitor Services Coordinator

National University of Singapore; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading education institution in Singapore is seeking a Visitor Services Assistant to enhance visitor experiences at the Lee Kong Chian Natural History Museum. Responsibilities encompass handling ticketing, addressing customer complaints, and ensuring smooth operations during peak visitor times. Candidates should possess a strong customer service background, good verbal communication skills in both Chinese and English, and a friendly disposition. This role demands teamwork and multitasking abilities within a vibrant museum environment.

Qualifications

• GCE 'N' / 'O' / 'ITE' Certification required.
• Customer service experience preferred.
• Proficient in Chinese for customer interactions.
• Good English communication skills essential.
• Friendly and team-oriented disposition.

Responsibilities

• Assist visitors with ticketing and enquiries.
• Handle customer complaints and follow up on resolutions.
• Manage crowd control and ushering duties.
• Train new employees on ticketing systems.
• Engage customers positively.

Skills

Customer Service

Communication

Teamwork

Multi-tasking

Chinese Language

Education

GCE 'N' / 'O' / 'ITE' Certification

Customer Service Certification

Tools

Ticketing Purchase System

Basic PC Skills

Job description

A leading education institution in Singapore is seeking a Visitor Services Assistant to enhance visitor experiences at the Lee Kong Chian Natural History Museum. Responsibilities encompass handling ticketing, addressing customer complaints, and ensuring smooth operations during peak visitor times. Candidates should possess a strong customer service background, good verbal communication skills in both Chinese and English, and a friendly disposition. This role demands teamwork and multitasking abilities within a vibrant museum environment.