Motor Claims Assistant

VINCAR PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading insurance provider in Singapore is seeking a dedicated Motor Claims Assistant. In this full-time role, you will handle claims enquiries, assess claims, and provide high-quality customer service. Ideal candidates will have experience in claims processing and strong communication skills, with a commitment to improving customer experience.

Qualifications

• Experience in claims or customer service, preferably in insurance.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle claims enquiries and guide customers through the process.
• Assess claims and gather necessary documentation.
• Liaise with stakeholders to ensure efficient claims processing.

Skills

Claims processing

Customer service

Problem-solving

Communication

Attention to detail

Tools

Claims management systems

Job description

Overview

Vincar Pte Ltd is seeking a dedicated Motor Claims Assistant to join our team. This is a full-time position that will play a crucial role in supporting our claims processes and delivering exceptional customer service.

Responsibilities

• Handling incoming claims enquiries and guiding customers through the claims process
• Assessing claims and gathering all necessary documentation and evidence
• Liaising with repairers, assessors and other stakeholders to progress claims efficiently
• Maintaining accurate and detailed claims records in our systems
• Providing high-quality customer service and support to policyholders
• Identifying opportunities to improve claims processes and customer experience

Qualifications

1. Previous experience working in a claims or customer service role, ideally within the insurance industry
2. Strong problem-solving and analytical skills to assess and process claims effectively
3. Excellent communication and interpersonal skills to liaise with customers, repairers and other stakeholders
4. A keen eye for detail to ensure accuracy and completeness of claims documentation
5. Proficiency in using relevant claims management systems and software
6. A customer-centric approach and commitment to delivering exceptional service

If you're excited about this opportunity and believe you have the skills and experience to make a positive impact, we encourage you to apply now.