Merchandise Operations Associate (Product Information & Data Validation)

Pottery Barn; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading home furnishings retailer in Singapore is seeking a detail-oriented Merchandise Operations Associate to manage SKU setup and product information across all regions. This role requires collaboration with cross-functional teams to ensure data accuracy and operational excellence. Ideal candidates should have experience in inventory management and a proven track record in process improvement. You will support product launches and maintain high data quality for a seamless customer experience.

Qualifications

• Previous experience in merchandise operations, inventory management, or a related role is highly desirable.
• Proven track record in process improvement and operational optimization.
• Experience working in cross-functional environments.

Responsibilities

• Partner with teams to improve SOPs for data quality.
• Maintain and validate product data accurately.
• Act as primary contact for product launch coordination.

Skills

Attention to detail

Analytical mindset

Problem-solving skills

Interpersonal skills

Job description

Job Summary

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. Wesuccessfully market our brands through three major channels – retail stores, catalogs, and the internet. One of the key growth strategies for Williams-Sonoma Inc. is global expansion. This expansion will be done through company-owned & operated stores / DTC channels, and through strategic franchise partnerships.

This position reports to the Product Information Lead

Job Purpose

We are looking for a detail-oriented and proactive Merchandise Operations Associate (Product Information & Data Validation) to play a key role in both SKU setup and end-to-end product information management across all regions.

This role is essential in ensuring our product data is accurate, complete, and ready for business. With a strong eye for detail, you will help validate critical data and ensure products are correctly entered into our inventory systems so they can launch smoothly and be available for sale across all channels.

You will also partner closely with your manager and cross-functional teams to lead the end-to-end product information gathering and maintenance process with vendors worldwide. Your work directly support both the US and WSGO teams in maintaining high levels of PI accuracy and consistency.

At its core, this role is about driving operational excellence, collaborating effectively with cross-functional partners and continuously improving processes to help the organization meet its goals.

Job Responsibilities & Duties

Product Information (PI) Management

Partner closely with the manager and cross-functional teams to standardize, streamline, and improve existing SOPs and processes for greater efficiency and data quality.

Review and analyze current systems to establish efficient data-sharing and extraction methods, reducing redundancy and simplifying data input across key processes.

Improve and refine workflows related to product information management to ensure data is accessible, accurate, and up to date across all systems.

Act as the primary point of contact for the US PI team, WSGO teams, and vendors to ensure alignment and smooth communication for new product launches, ongoing maintenance, and supporting a consistent online experience for WSI customers.

Merchandise Operations & SKU Setup

Track, validate, and maintain large volumes of product data with strong attention to detail.

Perform SKU setup and maintenance in the inventory management system.

Verify SKU data accuracy across various operating systems.

Create and maintain Item Master foundation data, including merchandise hierarchy, attributes, and differentiators.

Provide timely responses to SKU-related inquiries and ensure efficient issue resolution.

Ensure timely and accurate SKU setup to support product availability across all sales channels.

Coordinate with internal and external partners to resolve data discrepancies and ensure operational continuity.

Job Holder’s Competencies & Experience

Previous experience in the merchandise operations, inventory management, or a related role is highly desirable.

Proven track record in process improvement, operational optimization, and implementing best practices working with complex systems and workflows.

Experience working in cross-functional environments (., sourcing, finance, IT, supply chain).

Analytical mindset with the ability to leverage data for decision-making and process enhancement.

Detail-oriented, proactive, and solution-focused with a strong commitment to operational excellence.

Strong interpersonal skills and the ability to work effectively with associates, supervisors, and managers.

Effective verbal and written communication skills with the ability to foster clear, open communication.

Demonstrated flexibility, adaptability, independent decision-making, and strong problem-solving skills.