Membership Manager

British Club, The; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prestigious membership club in Singapore is looking for a talented Membership Manager to lead membership growth and retention strategies. The ideal candidate will possess a diploma in Hospitality Management and at least 6 years of experience, particularly in customer service or hospitality. Strong communication skills and a customer-focused mindset are essential. This role also entails engaging with current and prospective members to ensure a high-quality membership experience and support during club events.

Qualifications

• Minimum of 6 years’ relevant experience, preferably in hospitality or customer service.
• Prior experience working with expatriates is an advantage.
• Must be able to work on weekends and public holidays.

Responsibilities

• Conduct daily Club tours for prospective Members.
• Assist potential Members through the joining process.
• Actively engage with prospects and Member referrals.
• Maintain a strong presence around the Club to engage with Members.
• Gather and consolidate Member feedback.
• Serve as a liaison between Members and the Management Team.
• Attend quarterly Members Connect Night.
• Uphold ethical standards in communications.
• Be well-versed in the Club’s Rules and Bye-Laws.

Skills

Customer-focused mindset

Strong organizational skills

Excellent interpersonal skills

Strong command of spoken and written English

Education

Diploma in Hospitality Management

Job description

Overview

Reporting to the General Manager, the Membership Manager is responsible for leading the development and implementation of strategies to grow and retain the Club’s Membership base. This role requires a proactive approach to membership sales, delivering exceptional service to prospective and current Members, and managing the complete membership experience from initial contact through to long-term engagement. As the key representative of the Membership Department, the ideal candidate must be personable, knowledgeable, and committed to delivering a high-quality Member experience that reflects the Club’s values and service standards.

Responsibilities

• Conduct daily Club tours for prospective Members and manage all related scheduling and administrative duties.
• Assist potential Members through the joining process and ensure timely follow-up on all membership inquiries and leads.
• Actively engage with prospects and Member referrals to promote membership and grow the Club’s Member base, while reinforcing the unique and positive image of The British Club.
• Maintain a strong presence around the Club to engage with Members, understand their needs, and provide assistance when required.
• Gather and consolidate Member feedback to stay informed of their opinions, suggestions, and concerns, and relay these insights to help inform policies and enhance services.
• Serve as a key liaison between Members and the Management Team to align Member expectations with Club offerings.
• Attend the quarterly Members Connect Night and support Club events as needed.
• Demonstrate professionalism and uphold ethical standards in all internal and external communications to promote a positive team environment.
• Be well-versed in the Club’s Rules and Bye-Laws to effectively inform and assist Members.
• Take on additional assignments or projects as directed by the Management.

Requirements

• Diploma in Hospitality Management or a related field.
• Minimum of 6 years’ relevant experience, preferably in hospitality or customer service.
• A customer-focused mindset with strong organizational skills and attention to detail.
• Prior experience working with expatriates is an advantage.
• Excellent interpersonal and communication skills.
• Strong command of spoken and written English.
• Must be able to work on weekends and public holidays
• Willingness to maintain a strong presence at Club events and Member functions.

We regret that only shortlisted candidates will be notified