Membership Executive - Damai

GRAND HYATT SINGAPORE; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Membership Executive to foster member relationships and enhance engagement. You will drive membership sales initiatives, implement strategies to maximize satisfaction, and analyze performance reports. Ideal candidates will have at least 2 years in Sales or Customer Success roles, and possess strong communication and interpersonal skills. A degree in a relevant field is required, along with proficiency in Microsoft Office. Flexibility to work weekends and holidays is essential.

Qualifications

• Minimum 2 years of working experience in Sales or Customer success roles.
• Strong team player with exceptional communication and interpersonal skills.
• Proficient in English, both verbal and written.

Responsibilities

• Spearheading Membership sales initiatives and driving growth.
• Developing strategies to retain existing members.
• Analyzing sales performance reports and providing insights.

Skills

Sales initiatives

Communication skills

Relationship building

Analytical skills

Education

Degree/Diploma in Marketing/Business Administration/Hospitality/Sports and Wellness

Tools

Microsoft Office

Job description

As the Membership Executive, you will play a pivotal role in fostering strong relationships with our members, driving their engagement, and enhancing their overall experience. You will be responsible for developing and implementing strategies to maximize member's satisfaction, retention, and growth.

Membership Engagement Lead’s main responsibility will be

1. Spearheading Membership sales initiatives, driving growth, and enhancing Damai Membership overall sales performance.
2. Working alongside with Director of Well-Being to develop strategies and innovative programs to attract new members/accounts and retaining existing ones.
3. Detect and analyze business opportunities for Membership sales, targeting suitable organizations and audiences to drive business for Damai Membership that supports the overall company’s vision and sales strategy.
4. Actively source for new leads either via cold calling or other legal means including networking and building professional relationships with prospects.
5. Stay updated on industry trends, market dynamics, and competitive intelligence to adapt strategies accordingly.
6. Oversee Membership sales performance and analyzing performance reports, providing regular reports and insights to Director of Well-Being.
7. Achieving membership sales targets by maintaining the renewals of current members and expanding the membership base with new accounts.
8. Provides information, guidance and tours to prospective members regarding facilities, programs, membership packages and pricing; and offers attentive service to guest/members, with visible presence and interaction throughout the facility.
9. Craft and deliver compelling presentations to showcase Damai Membership program and services to prospective corporate members.
10. Management of member’s feedback and complaints, fostering strong relationships with existing and new members.

Requirements

• Degree/Diploma in Marketing/ Business Administration / Hospitality/ Sports and Wellness or relevant discipline.
• Minimum 2 years of working experience in Sales OR Customer success roles.
• Candidates with previous experience as Duty Managers or Front Office in the hospitality segments are encouraged to apply.
• Strong team player with exceptional communication and interpersonal skills with the ability to build relationships with diverse stakeholders.
• Proficient in English; strong in both verbal and written.
• Willing to work on weekends, public holidays and perform shift work.
• Able to work on Microsoft Office, Word, Outlook, Excel proficiently.
• Strong organizational and analytical skills.
• Able to work independently and has good initiative under dynamic environment.
• Able to thrive in a fast-paced, collaborative environment.
• Fitness / Wellness/ Hospitality/ Spa knowledge is a plus.